[oh2262]

I get an error message that says "The XML is not well-formed.", and it seems to only happen when I attempt to access pinstack.com. I was able to access the site one time, but the other times (20 or 30?) I've gotten this error message.

Also, the Bold has two i-net icons (one "browser" and one "media net"), but it seems to force me to use the "media net" browser; when I go into browser options it lists "media net" and BB Wifi. Can I not select the bb browser option on the bold?

Has anyone else encountered these problems, and any solutions?

Thanks in advance.

[xaroc]

thats weird, i use to have that problem with the crackberry site, but then it just cleared itself up some how.

Pinstack has never givin me that problem, is your Browser emulation set the Blackberry? thats pretty much all i could think of lol. hopfuly some one else will have a greater insight on this then i do

[archer6]

Originally Posted by oh2262 I get an error message that says "The XML is not well-formed.", and it seems to only happen when I attempt to access pinstack.com. I was able to access the site one time, but the other times (20 or 30?) I've gotten this error message.

Yes I've encountered this, here is the solution:

1) Log in to BIS from your computer, resend your service books.
2) Confirm your BB has received them
3) Wait about 30 seconds, then shut down your BB.
4) Remove your battery for 30 seconds, put it back and you will be all set.

Cheers

[ranxoren]

Originally Posted by oh2262 I get an error message that says "The XML is not well-formed.", and it seems to only happen when I attempt to access pinstack.com. I was able to access the site one time, but the other times (20 or 30?) I've gotten this error message. Also, the Bold has two i-net icons (one "browser" and one "media net"), but it seems to force me to use the "media net" browser; when I go into browser options it lists "media net" and BB Wifi. Can I not select the bb browser option on the bold? Has anyone else encountered these problems, and any solutions? Thanks in advance.

That is exactly what used to happen to me.
Quick fix : Options - Advanced Options - Browser - Default Browser : Change to Internet Browser.

That did the trick for me !

[oh2262]

Originally Posted by archer6 Yes I've encountered this, here is the solution: 1) Log in to BIS from your computer, resend your service books. 2) Confirm your BB has received them 3) Wait about 30 seconds, then shut down your BB. 4) Remove your battery for 30 seconds, put it back and you will be all set. Cheers

Worked like a charm! Thanks so much. This is without question the best site for Blackberry info and tips.

Greatly appreciate it!

[pjones100]

Hi,

I'm using the storm and still get this error when i try to access igoogle from my storm. I've tried the fix you mention above but unfortunately it did not work. Anyone else have any ideas?

Thanks in advance!

-Paul

[Inzomniak]

Yes I've encountered this, here is the solution: 1) Log in to BIS from your computer, resend your service books. 2) Confirm your BB has received them 3) Wait about 30 seconds, then shut down your BB. 4) Remove your battery for 30 seconds, put it back and you will be all set.

That is exactly what used to happen to me. Quick fix : Options - Advanced Options - Browser - Default Browser : Change to Internet Browser.

Yup I'm getting this problem as well on my Bold, have tried both the solutions above but am still getting "The XML is not well-formed." error when trying to access both the normal and WAP PinStack.com sites, strange that it only does this for PinStack, I was getting the the problem when trying to access m.moodio.fm site but this went away on its own, any ideas?

...or is it maybe a genuine issue with the XML formatting, intrested minds would like to know!!!!

[d.nyce]

Having the same problem. Tried both solutions and giving me no luck. I'm using 4.6.0.162(292) if that helps.

Thanks

[Kyo0tdemon]

Make sure you are using your internet browser and not media net.

[d.nyce]

I only have the option to use the "Hotspot Browser"

[Sirthinks]

Originally Posted by d.nyce I only have the option to use the "Hotspot Browser"

Login to your BIS site from your computer and resend your service books. It sounds like you are missing a browser.

[d.nyce]

Tried sending my service books twice....Same thing. No luck

[Sirthinks]

Go into your browser, pull up the menu and select options. under Browser Configuration see if you have more than one browser option. then scroll down To Browser Identification and set it to Blackerry Browser. Scroll back up and see what options are avialable under browser.

Have you gone to your MAIN Options/Advanced/Browser menu and selected Internet Browser?

[d.nyce]

It only has the one browser option and browser identification is set to Blackberry

When I go thru main/options/advanced options.....I only have the option of "Hotspot Browser"

[Sirthinks]

You do have a data plan don't you?

[d.nyce]

Yes I do, but only through BIS, So i have unlimited Email and Messaging, no enterprise or browsing data.

I am trying to use it with WIFI

[khillyer]

Originally Posted by archer6 Yes I've encountered this, here is the solution: 1) Log in to BIS from your computer, resend your service books. 2) Confirm your BB has received them 3) Wait about 30 seconds, then shut down your BB. 4) Remove your battery for 30 seconds, put it back and you will be all set. Cheers

what do you mean by log in to BIS from your computer? is that something i access through the desktop manager?...i'm getting the same XML issue and changing my internet options didn't help...

[ghettomedic]

Originally Posted by khillyer what do you mean by log in to BIS from your computer? is that something i access through the desktop manager?...i'm getting the same XML issue and changing my internet options didn't help...

Go to this link: http://www.att.blackberry.com/

Log in or create account and then from the left hand menu, resend your service books.

You may have created your BIS account from your handheld but its the same thing online.

Hope this helps and your mileage may vary.

[khillyer]

Originally Posted by ghettomedic Go to this link: http://www.att.blackberry.com/ Log in or create account and then from the left hand menu, resend your service books. You may have created your BIS account from your handheld but its the same thing online. Hope this helps and your mileage may vary.

ok thanks for the clarification...will my BB tell me i received the service books? i resent them from the site and the site said they were successfully sent but i have no idea how to confirm that my BB received them in order to try this battery pull nonsense...