[Amnesia180]

Hi all,

I was having problem accessing irc servers because I had no APN information in there.

I manually entered information, and ever since then I have not received an email.

I have deleted the APN information but it still won't push emails through to me.

The only way I can get emails to my blackberry is by logging onto my carriers website and clicking "send service books"

Any help would be much appreciated!

Thanks,
Amnesia!

[GaryF]

Altering your APN setting should not affect your ability to receive emails.You post that resending service books allows you to receive your emails again. Which problem persists at this time that you need help with? Is email working?

[Amnesia180]

~via BB (wap.pinstack.com)~
I can send emails, but I only receive emails when I log onto my carrier and click "resend service books".

I only realised when someone called me asking for me to reply to an important email. I logged onto via my web mail and noticed I had 30 in my inbox!

Thanks,
Dan

[GaryF]

Next thing I would suggest you try then is to delete the email account thats giving you trouble from your BIS... then reenter it from scratch.

[Amnesia180]

I have done that. Still no joy!

[GaryF]

Ok, then...are you using Outlook and if so please check your advanaced account settings to be sure that "Leave a copy of messages on the server" is checked...

[Amnesia180]

Yes I am using Outlook, but it is currently closed. I've never had this problem before.

[GaryF]

Just checking off the list....

Take a look at this information from BB technical support.
http://www.blackberry.com/btsc/searc...00%20121484803

Or you may want to check on updating your Device Operating System. Links to the latest are here:

http://blackberryforums.pinstack.com/blog.php?b=86

[Amnesia180]

Well I am on the o2 UK - so the only one there is Orange UK.

I have gone through the checklist.

I am now receiving emails again, but it takes a good 10 minutes from when I actually click the send button (from a computer account) to being delivered on my BlackBerry.

[GaryF]

Now thats not unusual. The BIS polls your emails accounts every 15 minutes unless there is an active conversation detected.

BTW you can use any carriers 8120 OS - latest is 4.3.0.105. If you are not using that version and wish to upgrade just install on your desktop then delete the vendor.alx file.

[Amnesia180]

How do I check what version I am already on?
To install do I just download and use my desktop manager to install to the phone?

[GaryF]

Check your version : Options - About, 3rd line down

To install a new OS download and then install on your desktop. Then delete the vendor.alx file

After that when you connect the device and launch Desktop Manager it should prompt you to install.

[Amnesia180]

Thanks.

It is saying the final is about 216 MB (I am choosing the Full Desktop with Media Manager) is that correct?

[GaryF]

Thats desktop manager. Have you not installed that already?

Here is the link to the O/S

https://www.blackberry.com/Downloads...223C61B1B5AB89

[Amnesia180]

Yes, I have. It lets me syncronise etc...

[GaryF]

then you don't need that again...the link I posted will allow you to DL the most current device operating system.

[Amnesia180]

The link keeps taking me to the download page with media manager....

[N8DBB]

Even though that your Outlook is now closed, are you sure that it's set to leave copies of messages on the server?

it sounds as if once you closed your outlook, emails started coming through (all be it 10 minutes) which as Gary mentioned isn't unusual.

If you're not getting any emails when outlook is opened, but do get them when outlook is closed, your outlook is grabbing them off of the server before the blackberry can poll and get to them, so you definately need to leave messages on the server.

Also, what type of email address is it? Work? Personal? Yahoo? Gmail? etc.

[Amnesia180]

~via BB (wap.pinstack.com)~

Hi there,
Yes, my outlook is definitely set to leave messages on the server (for 5 days)

It seems as though I am starting to receive emails again now... I don't know how long it will last but I will regularly send myself an email to make sure I receive.

I am using a personal email address.

Thanks for all your help.

Amnesia!