[Sacred]

Hi,

I'm trying to get facebook and windows live messenger for my BlackBerry Pearl 8110 (t-mobile contract).
I've followed the instructions on the BlackBerry website which informed me to using my handset visit http://www.blackberry.com/instantmessaging and choose the WLM from the list. Upon visiting the website I get the following screen showing:

Microsoft® Windows XP Service Pack 2 (SP2) users: if you encounter an error, look at the top of this page for a yellow bar that reads "This site might require the following ActiveX control: 'AxLoader.cab' from 'Research In Motion'. Click here to install..." Click the yellow bar and choose "Install ActiveX Control..." to allow installation to proceed.

And then nothing else happens, I can't continue onto any other pages.

I have similar problems with facebook except when I access its website www.blackberry.com/emea/facebook_download I get told on my BlackBerry handset that I need Microsoft Internet Explorer ???

I've tried downloading the software onto my mac and get the same problems saying I can't access the pages because I need an activex control.

Any ideas?

Thanks,
Sacred

[Virex]

I have similar problems with facebook except when I access its website www.blackberry.com/emea/facebook_download I get told on my BlackBerry handset that I need Microsoft Internet Explorer ???

that website is for going to on your home computer and then it will load facebook onto your device. that activex control they are talking about is what access the device manager while on that site and you connect your blackberry and it will load the app. its not an OTA site to get facebook.

[Sacred]

Originally Posted by Virex that website is for going to on your home computer and then it will load facebook onto your device. that activex control they are talking about is what access the device manager while on that site and you connect your blackberry and it will load the app. its not an OTA site to get facebook.

I've tried it on my home computer but it doesn't work on that either. Same problems that I get with my phones handset.

[azstar]

Check here in Jerry D's mini version tracker, there are OTA links you can click on fron your Blackberry for Facebook, Messenger, and lots of other things. Give it a try:

http://blackberryforums.pinstack.com/blog.php?b=322

[Sacred]

Originally Posted by azstar Check here in Jerry D's mini version tracker, there are OTA links you can click on fron your Blackberry for Facebook, Messenger, and lots of other things. Give it a try: http://blackberryforums.pinstack.com/blog.php?b=322

Thanks for the link, if I click on the link for Facebook I get the following:

Home
Facebook


Note

Microsoft® Windows XP Service Pack 2 (SP2) users: if you encounter an error, look at the top of this page for a yellow bar that reads "This site might require the following ActiveX control: 'AxLoader.cab' from 'Research In Motion'. Click here to install..." Click the yellow bar and choose "Install ActiveX Control..." to allow installation to proceed.


and I get the exact same as the above if I follow his link on my blackberry handset.

I've clicked on his MSN messenger link and I get:

Home
Windows Live Messenger


Notice
This web page uses ActiveX controls that work only in Microsoft Internet Explorer. To ensure that Windows Live Messenger is correctly downloaded to your BlackBerry, this site is not designed to work with any other Internet browsers. If you cannot use Internet Explorer, you may be able to download the software directly to your BlackBerry smartphone.

So again I try to do it through my blackberry handset and again I get the same message as above....???

[Virex]

ok lets start from scratch.

what device do you have?
OS?
Carrier?
what about your computer OS?

[azstar]

Did you go to the link for Jerry D's version tracker on your BB and use your BB to click on the OTA link for facebook?

I just did and from my blackberry first it gave me a terms and conditions page, I scrolled to the bottom and clicked agree and it immediately brought me to the download page where i could click download or cancel.

edit: and when I use my BB, go to Jerry D's mini version tracker and click the OTA link for Messenger it brings me right to the page with the download button at the bottom.............

[Sacred]

Originally Posted by Virex ok lets start from scratch. what device do you have? OS? Carrier? what about your computer OS?

BlackBerry Pearl 8110
v4.3.0.104 (platform 2.6.0.59)

Network - T-Mobile (UK)

My macs running OSX 10.5.2

[hayden]

Using your blackberry web browser go to: blackberry.com/facebook

[Sacred]

Originally Posted by hayden Using your blackberry web browser go to: blackberry.com/facebook

Ok i went to the website above using my handset, I click on the "download" link provided and it gave me a page with terms and conditions, I accept and click next and then get a page with the following on:

Microsoft(R) Windows XP SP2 users if you encounter an error look at the top of this page for a yellow bar that reads. This site may require the following ActiveX Control Axloader.cab from Research In Motion, click here to install "click the yellow bar and choose install ActiveX control" to allow installation to proceed.

Below this I get a blue bar showing 0%

Below that I get the following grey buttons (none of which work)

Next
Retry
Next
Retry
Next

Below that I get a message in a red box saying debug messages


The 0% bar doesn't move regardless of how long I leave it. I'm really confused!

[azstar]

Are you using the native blackberry browser or are you using another browser on your BB like opera mini?~via BB (wap.pinstack.com)~

[Sacred]

Originally Posted by azstar Are you using the native blackberry browser or are you using another browser on your BB like opera mini?~via BB (wap.pinstack.com)~

Wha?

Not a clue, my phone has T-Mobiles "Web n' Walk" which is my only way to connect to the internet using my handset.

[hayden]

Originally Posted by azstar Are you using the native blackberry browser or are you using another browser on your BB like opera mini?~via BB (wap.pinstack.com)~

yup that has to be it lol. What he's reporting is impossible with the "BlackBerry browser"

[azstar]

I'm not familiar with t mobile but I'm guessing you don't have a BIS blackberry data plan......not sure what web and walk is.......~via BB (wap.pinstack.com)~

[Sacred]

Originally Posted by azstar I'm not familiar with t mobile but I'm guessing you don't have a BIS blackberry data plan......not sure what web and walk is.......~via BB (wap.pinstack.com)~

Whats a BIS blackberry data plan?

[Virex]

a BIS data plan is a carrier plan that allows a certain about of data to be used when accessing the Blackberry Internet Service. I am over in the states and am not to familiar with the UK settings but on your cell bill, does it have a charge for data or data plan?

[hayden]

Watch this video how to. If you can get it there's not much else I can do remotely. Good luck!: Anyone else?

Oh, if you can see the above video go to: www.youtubeforums.com for guides.

Welcome to pinstack!

[Sacred]

Originally Posted by Virex a BIS data plan is a carrier plan that allows a certain about of data to be used when accessing the Blackberry Internet Service. I am over in the states and am not to familiar with the UK settings but on your cell bill, does it have a charge for data or data plan?

Oh, yes I have a data plan so I can use blackberry email, assign email addresses to my phone, use blackberry pin etc.

I've watched that video, and after the bit where you accept the terms and conditions I don't get the same next page offering me a download link. I get the information stated on my previous post.

Think I should take it back to the shop I bought the phone from?

Thanks,
Sacred

[Virex]

wow thats great. pinstack the forum and pinstack on youtube.

[Virex]

Originally Posted by Sacred Oh, yes I have a data plan so I can use blackberry email, assign email addresses to my phone, use blackberry pin etc. I've watched that video, and after the bit where you accept the terms and conditions I don't get the same next page offering me a download link. I get the information stated on my previous post. Think I should take it back to the shop I bought the phone from? Thanks, Sacred

ok do me a favor. click on your browser and then hit the menu button and go to options.

what does it say next to browser?

of all the boxes that have check marks which ones DO NOT have check marks?

what does it say next to emulation mode?
what does it say next to content mode?

[Sacred]

Originally Posted by Virex ok do me a favor. click on your browser and then hit the menu button and go to options. what does it say next to browser? of all the boxes that have check marks which ones DO NOT have check marks? what does it say next to emulation mode? what does it say next to content mode?

Browser = t-zones

All of my boxes are checked

emulation mode = BlackBerry

content mode = WML & HTML

[Virex]

ok next to browser, can you change it to anything else? possibly internet browser?

[NoWhiner]

FYI.. Windows Live Messenger is not available for the Pearl..

Before downloading Windows® Live Messenger for your BlackBerry® smartphone, check to see that you meet the below requirements:

• Smartphones supported: BlackBerry® 7130e, BlackBerry® 7250 and BlackBerry® 8703e from Bell Mobility, BlackBerry® 8800 from T-Mobile USA

[Virex]

Originally Posted by NoWhiner FYI.. Windows Live Messenger is not available for the Pearl.. Before downloading Windows® Live Messenger for your BlackBerry® smartphone, check to see that you meet the below requirements: Smartphones supported: BlackBerry® 7130e, BlackBerry® 7250 and BlackBerry® 8703e from Bell Mobility, BlackBerry® 8800 from T-Mobile USA

unless you use JiveTalk, then you will have msn

[Sacred]

Originally Posted by Virex ok next to browser, can you change it to anything else? possibly internet browser?

No thats the only option I have available

[Virex]

hmmm well mine says internet browser. other than that i am thinking that you dont have the data plan for it. do you have any other problems with any other websites?

[milhouse]

you cannot download facebook through mozilla firefox browswer on the computer. try using internet explorer 6 or 7. bb should already be connected to your computer and should automatically be installed into the bb.