[cwax]

Description: Database upgrade for all North American subscribers in the following locations: The Americas

Change Window Start Date and Time: 03/22/08 06:00:00 (GMT)
Change Window End Date and Time: 03/22/08 10:00:00 (GMT)
Downtime Duration: 4 hour(s) and 0 minute(s)

Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance.

Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Devices may not receive new service books during the maintenance.
BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.

[chatster18]

Thanks for the info!

~via BB (wap.pinstack.com)~

[James80]

~via BB (wap.pinstack.com)~Thanks for the heads-up!

[mjwood0]

I wonder if this "Database Update" will fix some of the problems they've been having with outages? I know some were due to power failure, but lately it seems there have been more than the usual problems / outages...

[JCG3]

i hope this is the last outage for a while..... but we can always look at it as a positive in terms of the fact that BB numbers are growing!

[ewvarn]

Outages suck, but I'll always prefer the planned and communicated outages over the sudden and unexpected.

[LaTuFu]

Woo! At least I'll be sleeping for the vast majority of the outage! May get some West Coast peeps, however. Switch from BBM to SMS! hehe

[EricaJ1073]

Thanks for the information. Now I know what to expect and when.

[jonnyxedge]

Awesome thanks for the news ~via BB (wap.pinstack.com)~

[walds11]

Thanks for the info. I am getting tired of these frequent outages.

[kingrykku27]

~via BB (wap.pinstack.com)~
Haha am I the only one not affected by these sporadic outages lately? Anyways thanks for the heads up, much appreciated.

[trinidude]

Thumbs up there for the heads up!! Hope this upgrade fixes the outage problems


~via BB (wap.pinstack.com)~

[saukrateaz]

Something we must deal with when there are 2 middle men (BB and svc provider) thanks for the heads up.
~via BB (wap.pinstack.com)~

[jason1114]

I just called RIM and they can not confirm this outage. There was one in the UK last weekend but nothing scheduled for The America's for this weekend. The Tech is checking into this and will email me if this is true.

This is just what I received as a response to my service request at RIM

[FONT=Courier]Your Service Request has been resolved.
Details:
I read on a BlackBerry Forum that RIM is planning maintenance this weekend.
Resolution:
I emailed Jason stating that we do not have any additional maintenance scheduled for this weekend.
[/FONT]

[cwax]

It's a major database upgrade:

Dear All,

Please note that we have just been advised of a major database upgrade to the North American RIM Network occurring this weekend on Saturday 22nd March.

To clarify:
1) If you are on a BES pointed at the North American RIM Network, you WILL be affected by this outage even if you switch to an EMEA or AP SIM.
2) If you are on a BES pointed at the EMEA or AP RIM Network and are roaming in North America and have switched to a North American SIM, you WILL be affected.
3) If you are on a BES pointed at the EMEA or AP RIM Network and are roaming in North America with your original (EMEA or AP) SIM you WILL NOT be affected.
4) If you are on a BES pointed at the EMEA or AP RIM Network and are outside of North America you WILL NOT be affected.
Full details below:

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Upgrade reference number:

Description: Database upgrade for all North American subscribers in the following locations: The Americas

Change Window Start Date and Time: 03/22/08 06:00:00 (GMT)
Change Window End Date and Time: 03/22/08 10:00:00 (GMT)
Downtime Duration: 4 hour(s) and 0 minute(s)

Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance.

Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Devices may not receive new service books during the maintenance.
BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Please let me know if you have any questions.
Regards

[EricaJ1073]

~via BB (wap.pinstack.com)~ So BIS users will NOT be affected? I'm confused.

[BB7290grl74]

Thank goodness. I'll be crashed during the outage! I get a little crabby without my Blackberry. Thanks for the info!

[cwax]

Originally Posted by EricaJ1073 ~via BB (wap.pinstack.com)~ So BIS users will NOT be affected? I'm confused.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance

[seidenberg]

I am unable to find any information other than your post. Can u direct me where I might get some background information on this Outage. Thanks.

[cwax]

http://www.dataoutages.com/pipermail...ch/003181.html

[EricaJ1073]

~via BB (wap.pinstack.com)~ OK thanks. I got a little confused when you were referring to BES.

[EricaJ1073]

Originally Posted by cwax To clarify: 1) If you are on a BES pointed at the North American RIM Network, you WILL be affected by this outage even if you switch to an EMEA or AP SIM. 2) If you are on a BES pointed at the EMEA or AP RIM Network and are roaming in North America and have switched to a North American SIM, you WILL be affected. 3) If you are on a BES pointed at the EMEA or AP RIM Network and are roaming in North America with your original (EMEA or AP) SIM you WILL NOT be affected. 4) If you are on a BES pointed at the EMEA or AP RIM Network and are outside of North America you WILL NOT be affected.

This is what had me thinking it was BES only. Sorry for the confusion.

[trevisaf]

keep in mind everyone that this is not an official RIM notification.

I called RIM earlier today to confirm if this was true, but they couldn't confirm or deny the outage.

they DID mention that "IF" it is true, it will be a outage "window" so it may not be down for thw whole 4 hours. it may not even go down at all.

just wanted to throw that out there so save anyone time while waiting on hold to speak to blackberry.

[calm_tiger]

Heck! My email is running slow right now

[weslyfesly]

All this just got sent to me:

Sent: Wed Mar 19 18:31:46 2008
Subject: AT&T: Emergency Blackberry Maintenance Notice - Location: All Regions, All Markets NCR ID: NCR83359Valued Customer
This e-mail is to inform you of a Emergency maintenance that MAY affect your Mobile Service. Please be aware this maintenance is taking place TONIGHT!
Trouble Ticket Number: NCR ID: NCR83359
Description of Maintenance: Degradation of RIM Blackberry
Location: All Regions, All Markets
Start Time: Mar 20 2008 02:00 AM PDT
End Time: Mar 20 2008 06:00 AM PDT
Symptoms: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.

Technicians will be working to complete this maintenance as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience. If you have any questions, please contact the Enterprise Data Help Desk for more information.

[LaTuFu]

Originally Posted by jason1114 I just called RIM and they can not confirm this outage. There was one in the UK last weekend but nothing scheduled for The America's for this weekend. The Tech is checking into this and will email me if this is true. This is just what I received as a response to my service request at RIM [FONT=Courier]Your Service Request has been resolved. Details: I read on a BlackBerry Forum that RIM is planning maintenance this weekend. Resolution: I emailed Jason stating that we do not have any additional maintenance scheduled for this weekend. [/FONT]

Originally Posted by trevisaf keep in mind everyone that this is not an official RIM notification. I called RIM earlier today to confirm if this was true, but they couldn't confirm or deny the outage. they DID mention that "IF" it is true, it will be a outage "window" so it may not be down for thw whole 4 hours. it may not even go down at all. just wanted to throw that out there so save anyone time while waiting on hold to speak to blackberry.

You've never called a support desk for any company and been given innaccurate information by the level one CSRs?

[walds11]

Great, so that's 5:00am-9:00am EST. Why can't they do it earlier?

Originally Posted by weslyfesly All this just got sent to me: Sent: Wed Mar 19 18:31:46 2008 Subject: AT&T: Emergency Blackberry Maintenance Notice - Location: All Regions, All Markets NCR ID: NCR83359Valued Customer This e-mail is to inform you of a Emergency maintenance that MAY affect your Mobile Service. Please be aware this maintenance is taking place TONIGHT! Trouble Ticket Number: NCR ID: NCR83359 Description of Maintenance: Degradation of RIM Blackberry Location: All Regions, All Markets Start Time: Mar 20 2008 02:00 AM PDT End Time: Mar 20 2008 06:00 AM PDT Symptoms: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network. Technicians will be working to complete this maintenance as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience. If you have any questions, please contact the Enterprise Data Help Desk for more information.

[leob]

I have TSupport and sent them an email to verify this outage. I received a voicemail from RIM confirming this. This has been a planned outage for months for a database upgrade.

[vyperz]

Originally Posted by weslyfesly All this just got sent to me: Sent: Wed Mar 19 18:31:46 2008 Subject: AT&T: Emergency Blackberry Maintenance Notice - Location: All Regions, All Markets NCR ID: NCR83359Valued Customer This e-mail is to inform you of a Emergency maintenance that MAY affect your Mobile Service. Please be aware this maintenance is taking place TONIGHT! Trouble Ticket Number: NCR ID: NCR83359 Description of Maintenance: Degradation of RIM Blackberry Location: All Regions, All Markets Start Time: Mar 20 2008 02:00 AM PDT End Time: Mar 20 2008 06:00 AM PDT Symptoms: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network. Technicians will be working to complete this maintenance as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience. If you have any questions, please contact the Enterprise Data Help Desk for more information.

I received this same email too, but this is for march 20h.
RIM is scheduled for maintenance on 3/22. = )

[vyperz]

I just received new updates from my AT&T rep. I was informed that RIM has postponed the maintenance tonight due to floords in the midwest.

This maintenance will be rescheduled.