BIS service problems (2/20/08)?

walds11 · #1 02-20-2008 -

I am on at&t and I have been down since atleast 5:00am or so. I am not able to receive yahoo emails. I did all the normal trouble shooting.

Feb 20, 2008 - by AC INKA I just recieved an e-mail from my engineers regarding the BIS issue. Here is some basic information and the ticket number for the case that has been opened for at&t. You can refernece the ticket number if you call in for an update on the matter.

Ticket Number: TT000006270606
Location: All Regions ;All Markets
Elements: External Partner - RIM BIS
Start Time: 02-20-2008 03:00 Pacific
Issue / Impact: RIM Blackberry Cannot Send or Receive From Mobile
Customer Symptom: RIM BIS Email Latency

ETTR: 02-20-2008 08:00 Pacific

Thomas843 · #2 02-20-2008 -

Same here, no e-mail at all. BBmessenger works, so does the web but no e-mails. Im on ATT as well.

archer6 · #3 02-20-2008 -

I'm on AT&T in CA.
All is well here.

~ via Red BB 8310 Curve (wap.pinstack.com)~

tfrankson · #4 02-20-2008 -

I was down lastnight all night.I'm on tmo. Only had GSM. Woke up this morn everything seems to be back on track.

~via BB (wap.pinstack.com)~

Thomas843 · #5 02-20-2008 -

I tried to go to the ATT BIS site and cant even log in, the site dosen't show up.

FairGame · #6 02-20-2008 -

Same here, I can't get into TMO's BIS nor send emails. This blows, second one in less than 30 14 days.

fondoo · #7 02-20-2008 -

can anyone this morning access at&t bis on the east coast? 2/20/08 8:32am

walds11 · #8 02-20-2008 -

I did a few test emails and received them over an hour later. POS!!! My internet is working.

garypip · #9 02-20-2008 -

No email here in NJ, VZW BIS

kolosus · #10 02-20-2008 -

AT&T here in OH. Nothing coming through. This definitely blows!

FairGame · #11 02-20-2008 -

here is what i found
Service Affected: BlackBerry Internet Service (v2.x) Core Mail service for
some *The Americas BIS 2.x (MULT) subscribers in the following locations:
The Americas,

Summary: BlackBerry Internet Service v2.x

Impact: BlackBerry Internet Service subscribers may be unable to send or
receive messages, view email attachments, or request to see "more" text.
[0675]

Incident Window Start Date and Time: 20 February 2008 06:00:00 (EST)
Downtime Duration: Ongoing
% of Subscribers Affected: 80.00 (estimated)

Cause: RIM Software Reported Error

Here is the source, its a useful bookmark http://www.dataoutages.com/outagefeed.shtml

**RayZ** · #12 02-20-2008 -

I'm on the east coast and my BIS is working, perhaps a little slow this morning-but working.~via BB (wap.pinstack.com)~

dsump · #13 02-20-2008 -

I'm down Verizon BIS, This is BS!!

jwarnoc · #14 02-20-2008 -

Verizon BIS in Indiana. No emails, sending or receiving. Internet works. It's been down since about 7:30 a.m.

TripWire · #15 02-20-2008 -

Nextel BIS in NY...nothing since about 6am.

floridadomer · #16 02-20-2008 -

alltel down florida...BIS

officer · #17 02-20-2008 -

I'm an AT&T subscriber presently in the UK and I have nothing BIS wise....this really sucks as my entire band is scattered all over Manchester and I can't get them schedule changes

crackberryist · #18 02-20-2008 -

talked with aswanideep, who is pinstacker in bombay/india. his bb was down too.

FairGame · #19 02-20-2008 -

They should drop the "I" from BIS

fondoo · #20 02-20-2008 -

BIS pages are now loading. logged in, but slow....

**azstar** · #21 02-20-2008 -

Alltel AZ internet working but email is messed up. Just got 1st one since 3am but it was about an hour late,~via BB (wap.pinstack.com)~

reemusk · #22 02-20-2008 -

I'm having issues getting email on my @sprint.blackberry.net and big delays on my other inboxes.

Sprint BlackBerry 8830
BIS
Southeast GA

anyone else?

susanq · #23 02-20-2008 -

T-Mobile BIS here in Boston. No emails, sending or receiving since early this AM. Internet does work.

BklynEddie · #24 02-20-2008 -

I got a few emails about 730am and nothing before or since then. I'm in ny with NEXTEL.
~via BB (wap.pinstack.com)~

**cwax** · #25 02-20-2008 -

Apparently there's an outage affecting BIS user's

Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000006270606
Severity: 2-Medium
Description of Issue: Degradation of RIM Blackberry Provisioning.
Location of Issue: All Regions ;All Markets and surrounding areas

Start Time: Feb 20 2008 03:00 AM PST

Symptoms you MAY experience: Customers may be unable to make provisioning changes - including activations, deactivations, and changes.
Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.