[ljbyar]

Last month, I experienced my first JVM 102 error. After I got over the initial shock of not having my BB on my upcoming road trip, I turned to Pinstack for help. Although I was able to find everything I needed to correct the problem and get my BB back, I did have to reference several different feeds in order to complete the task.
The following is my attempt to compile all of the threads into one useful thread to help everyone correct their JVM 102 errors and get up and running again sooner:

Step 1
Very Important!!!!

It is important to have the following software installed on your computer (at home and at work if you can):
1 - Desktop Manager - Hopefully this is already on your computer, if not click here:
https://www.blackberry.com/Downloads...93E4F3BB068C22

2 - Device Software for your BB – Here is the link for you to get the latest OS for your Blackberry
http://blackberryforums.pinstack.com...ll_models.html

3 – Java Commander – You can download it here:
http://blackberryforums.pinstack.com...d=5&linkid=452

4 - Backups – You should be creating a backup of your device data regularly, e.g., as often as you update your calendar and/or phone book, or at least once a month. If you do not already have a data backup, you are out of luck (SOL) as your data is gone.

STEP 2
The Process
From Pinstacker JTReeves:

You should be creating a backup of your device data regularly, e.g., as often as you update your calendar and/or phone book.

If or when you get a JVM Error 102/Reset message, do the following:
1. Connect your BB to the computer.
2. Run JL_Cmder
3. Choose option 5, wipe the device. This will delete all files - OS and data - from your BB. The BB screen will show JVM Error 507. This means the BB has no files installed.
4. Using Desktop Manager, reinstall your software. When you run the Application Loader, check all the available boxes.
5. When this process completes, restore your most recent backup file.
You should be back to normal, with the exception of having to reregister OTA or other 3rd party apps. Save their reg numbers in your Memo app so that you have them handy.


Here is the full link that his process was taken from (Post #31):
http://blackberryforums.pinstack.com...ghlight=Backup


And here are some other links to threads relating to the JVM 102 Error
http://blackberryforums.pinstack.com...ght=javaloader
http://blackberryforums.pinstack.com...ror_102_a.html

For those of you who have a problem reinstalling the Operating System when the Computer doesn’t recognize the Device is connected – please refer to this link (Post #1):
http://blackberryforums.pinstack.com...uter_wont.html


If you follow these instructions, you should be back up and running within an hour or two. What will take you a while is re-loading third party software (Google Maps, Berry 411, etc.). If you have a lot of software on your BB, you have to re-load each one of them separately.

Good luck and I hope this helps.

[hayden]

Thanks. Will add this to BB FAQ and make it sticky.

[AndyMan4040]

I did all this, and the first restart, the blackberry just sits and shows the hourglass icon? its been probably 10 minutes now.

[bloomuser]

Thanks for the quick fix. Worked great! Need to post this one on my wall.

[ljbyar]

Glad it worked for you Bloomuser. Hopefully, you won't have to use it that often!

[touch tone]

I want to thank you for your help. Error 102 and 507 are a thing of the past.

[ljbyar]

Originally Posted by touch tone I want to thank you for your help. Error 102 and 507 are a thing of the past.

You are very welcome TouchTone and Welcome to the Stacks.

[mpntod]

Thank you very much for this help. It has saved me a lot of hassle, work and hours waiting for customer care calls!

[cp6169]

Welcome to pinstack mpntod, glad you are good to go now.

[ljbyar]

Any time Mpntod and Welcome to the Stacks.

[phillyslix]

[quote=ljbyar]Last month, I experienced my first JVM 102 error. After I got over the initial shock of not having my BB on my upcoming road trip, I turned to Pinstack for help. Although I was able to find everything I needed to correct the problem and get my BB back, I did have to reference several different feeds in order to complete the task.
The following is my attempt to compile all of the threads into one useful thread to help everyone correct their JVM 102 errors and get up and running again sooner:

Step 1
Very Important!!!!

It is important to have the following software installed on your computer (at home and at work if you can):
1 - Desktop Manager - Hopefully this is already on your computer, if not click here:
https://www.blackberry.com/Downloads...93E4F3BB068C22
[color=black]
[b]2 - Device Software for your BB

[amleht]

hi. i am a newbie and this error happened to me and i followed the instructions. but i noticed i don't have a browser now even after restoring my backup. please help... thanks in advance.

[ljbyar]

Originally Posted by amleht hi. i am a newbie and this error happened to me and i followed the instructions. but i noticed i don't have a browser now even after restoring my backup. please help... thanks in advance.

Amleht. You need to resend your service books Options/Advanced/Host Routing Table/Click/Register Now. Then reboot (battery pull) and you should be all set.

Oh yes, and Welcome to the Stacks!

[amleht]

thanks ljbyar! I am back in business again.

[catherine]

Could anybody guide me through the software download please!!!!!!!! I'm soooooooo frustrated already, that #2 OS SOFTWARE LINK, just bring me to the forum. i NEEDED the software!!!! GRRRR....

[Rcbjr]

Catherine, that link is to the thread that has all the links to the different Carriers OS, For Rogers Downloads, the latest link is in post 35 of that thread.

Hope that helps
Rcbjr.

[DUBL]

After running this process, how long should the hourglass be displayed ( how long will it take to update)?

Thanks,

DUBL

[DUBL]

Thanks for the great post. I am glad I didnt have to call tech support. Everything is working perfect.

[ljbyar]

Originally Posted by DUBL Thanks for the great post. I am glad I didnt have to call tech support. Everything is working perfect.

DUBL, are you back up and running???

Welcome to the Stacks and let us know if there is anything else we can do to help.

BTW, I have found (as many people here at the Stacks have found) that you get answers to your questions much faster here than calling tech support with the carriers. :D

[DUBL]

Yeah it is working great. If you ever need any graphic stuff done. I will hook it up.

[mikearend]

hey i just did the routine....worked great thanks...pinstackers!!!!!!!!!!

mike

[ljbyar]

Originally Posted by DUBL Yeah it is working great. If you ever need any graphic stuff done. I will hook it up.

Awesome! Thanks.

[Rcbjr]

DUBL, Welcome to PinStack.

Let us know if there is anything else we can do to help with this problem or your BB.

Rcbjr

[Grassmankev]

I did the process above, but my hourglass has been on for a long time. Does that mean it didn't take. Please Help!!

[Rcbjr]

It does take a real long time. How long has it been?

Rcbjr.

[ljbyar]

Originally Posted by Grassmankev I did the process above, but my hourglass has been on for a long time. Does that mean it didn't take. Please Help!!

You made need to try it again Grassmankey. Make sure you follow the instructions exactly. Good luck and let us know if you get it to work.

[imola330]

I have a question. On the Desktop download, how do I know which one to select? I just got my BB Pearl from Amazon online and my service is with Cingular in Washington. I've got everything else but weren't sure as to which Desktop version to download. I downloaded the Desktop Software 4.2.1. Please help because my Pearl just wacked out! Thank you!

[Rcbjr]

imola330, Welcome to PinStack.

You want the latest version, which is always listed on the top of the list. I think 4.2.1 may be the latest. But really any of the 4.2 versions will work on your Pearl. Let us know if there is anything else we can do to help with this problem or your BB.

Rcbjr

[ljbyar]

Let us know how you make out Imola. Welcome to the Stacks.

[kyle1234]

hey i am a total newbie had my 7520 for a year now i ran in to issues and found this since someone suggested to me to reinstall my os on it, well i am trying it out now. and in couple hours will tell you my results.

oh issue on hand is i didnt have any sound from my internal speaker if i connected a headset i could hear everything.
will post my results.
awesome site full of info best one iseen thanks.