[supraz]

So I guess the day has finally come...... I noticed a few weeks ago that i was having trouble getting the trackball to scroll up. It would still work it was just difficult to get it to respond. The problem went away until today. I tried moving the trackball up and nothing..... works fine going left to right and even down. Im not sure but i think it maybe getting dirty. Has any one else experienced this problem? What to do pinstack? Help!

[sn1p3r]

Your handset is still under warranty so I would consider calling customer supposrt or going to your dealer

[supraz]

Update! I pressed in the trackball and spun it in an upward direction a few times and then it started working again. I think its collecting dust and causing issues.

[sn1p3r]

Yeah maybe but I'm not sure if it's normal since the device is only 2 months old... I would consider speaing about this with CS

[evilhomer]

Blow your Pearls ball with a can of compressed air. Yes, if you love your Pearl you'll do it.... and no talking during. ;-)

[cherrichiodo]

Originally Posted by evilhomer Blow your Pearls ball with a can of compressed air. Yes, if you love your Pearl you'll do it.... and no talking during. ;-)

[8lackPearl]

I had a similar problem, mine was sluggish scrolling upwards. I used a can of air and scrolled it around a bit, and now it scrolls fine!
~via BB (wap.pinstack.com)~

[SuzzyP]

I would imagine it gets dirt up under the area the ball sits in just like a mouse with a trackball. I suppose there is no way to pop it out so to speak and clean underneath? Since i am a trackwheel type of gal i am unaware of what the pearls ball can and cannot do. lolol

[dwc]

I used a piece of paper (magazine cover) to fish in there behind the ball. Then I played a mad session of brickbreaker.

[akamurph]

I pushed hard a couple of times in the direction it was having problems... seems to have fixed the issue as well.

[Downandout]

I just received my Pearl yesterday and last night, the trackball quit tracking upwards. It would go all directions except upwards. After a few minutes of grief I removed the battery, powered it back up and it was working. OS glitch?

[stripperluva]

I have this problem intermitantly as well.

It seems to last for only a minute or so and it started on the 2nd day of ownership so I doubt that dirt was the culprit.

It affects ONLY the scroll up motion.

Is there a background process that is causing this perhaps?

OS bug?

[X Factor]

Originally Posted by dwc I used a piece of paper (magazine cover) to fish in there behind the ball. Then I played a mad session of brickbreaker.

<3 brickbreaker.

[Toddboy71]

~via BB (wap.pinstack.com)~
I've had this issue too. I usually have it happen when I've got too many apps going at once. However I have had dust that I've had to blow outta there too.
OS glitch and dust have to be the culprits.

[mysmyrrh]

Boy was I glad to see this thread! I thought I had broken my trackball! I seriously dropped my Pearl a week or so ago, and that's when the sticky prob started. After reading these posts, I think it's just a usage prob. Maybe playing too many games? Lol. I blew my trackball out with some air after I read this, but I haven't had a sticky prob in a few days. I'll have to wait and see if that clears it up.since it happened to so many of us at about the same time, it sounds like some sort of weird system wide glitch.

[xtasyboi_00]

Weird, i was reading this earlier today, and now my trackball is messed up. Used a canned spray, didnt work. Did a reset then waited for couple of seconds and its UP and running again. Yes, its only the scroll UP not working.

[DJLO]

About spraying the track ball grooves with air pressured cans, here's something to consider. There's a chance that the excessive cold may compromise the integrity of the plastic. If it gets too cold, the plastic could freeze...leading to long term issues. CS might have an alternative that is safer.

[HTTmd]

What about cleaning the trackball with some kind of solvent? My trackball doesn't really stick, but it's ateying to get a little discolored, and I wonder if this is going to start gumming up the mechanism.

~via BB (wap.pinstack.com)~

[SuzzyP]

Solvents can be scary since some of them have harsh chemicles in them. You might really mess up the underneath part where the trackball sits if you got too much in there or something .

[bready]

I am having the same issue as posted in this thread, except it is in the DOWN direction. I wonder if it could be that the trackballs are getting dirty?

I am going to try and clean mine..

BReady

[xtasyboi_00]

yeah i think its the trackball thing. i wipe mine everyday now with some lens wipes. and try to have clean hands, so means when im working on my car, cant touch my phone lmao

[alexslane]

ohhhh i am glad to see this , i thought i wa going mad , i been having the same problems , tried loads of things , did not think that it would be best to a hard reset.
cheers guys
alex slane

[soulive]

Thank God for this post...I was having trouble right now with my trackball and pushed it in while scrolling down. Now to see if the browsers work...

[Nate7679]

I'm having a similar problem but I think I have some sand or some type of dirt in there. It rolls left right and down fine, but I can really hear it grinding when it rolls up. Sometimes it just dosen't work going up. I've tried canned air, which really didnt seem to work and ive also tried getting it out with a piece of paper but I can't seem to get it far enough in there to move it. Any other things I should try?

[neymelo]

Hi,

I can't select anything with my trackball. It scrolls up, down, left & right no problem but when I press it. It doesn't select anything! any suggestions?

[Rcbjr]

neymelo,

Try a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in) and see if that helps. Let us know how it works out.

Rcbjr.

[PHIDEAUXX]

I cleaned mine with the wides toothbrush. It works awesome now.

[peterbabiy]

It's funny how I never had any problems with my trackball even when almost everyone did.

[ceverhart]

I had this happen a long time ago. it was sticking when trying to scroll up. I ended up popping out the little metal peice around the track ball and taking the ball and thing out from underneath. I wouldnt suggest doing this, it took me 45 mins to get it back together. It's a pain in the ***!

[JDS79]

~via BB (wap.pinstack.com)~my track ball will not click on selected item either I thought I was the only one but that's ok I ordered my mda vario so I'm going to blow up my pearl