"Sir, you're calling the 'Sales Department.' What part of 'sales' did you not understand? I'm not a fountain of information here for your convenience to call anytime you want to have a question answered! You pushed the button for sales! They gave you options, you pushed the button for me! Do you not understand that my department is meant to sale you something? Give me your credit card information, your ss# so I can approve you for service, and tell me where I'm sending your new phone."