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I had (have) an 8830 that I bought. My company has recently gone to the ... Server Admins forum

  1. #1
    leastcmplicated's Avatar
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    Wiping an 8830 of BES policy

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    I had (have) an 8830 that I bought. My company has recently gone to the Bold and issued BB's to everyone, so I want to sell my 8830. My problem is after trying to wipe the 8830, the BES policies are STILL on there. I've checked the box that says wipe all 3rd party applications, and i've tried wiping it 3 times. Please help me out! thanks!

  2. #2
    GaryF's Avatar
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    Try this. I am told it removes IT policy from a blackberry device.

    1. Upgrade the device to the 4.5 operating system.
    2. Install JL_Cmder on your desktop
    3. Use JL_Cmder to restore to factory settings.

    Let us know if you need help with any of this.
    BlackBerry® Certified Support Specialist
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  3. #3
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    Yes those are the sets that will work.....just make sure you dont do a restore from a backup because it will restore the BES policy

    if you want to restore items to your BB then do Advanced Restore so you can select the items you wish to restore to your BB
    The young man knows the rules, and the old man will enforce them!
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    There is another method which works. I've used it on devices from 7230 up to the Storm all with success. (Just use the DM version that supports the device you need to perform this on i.e. for Storm you would need DM 4.7):

    • Install Desktop Manager onto a PC and select the "Personal email" install options. !! Dont use the Enterprise settings here or this will not work !! (install on a standalone PC NOT on your corp network)
    • Open Regedit to: HKEY_CURRENT_USER\Software\Research in Motion\Blackberry\Policy Manager. Create a new Multistring key called "Path". edit the key value and place the following in the Value data field "C:\Program Files\Research In Motion\Blackberry\policy.bin"
    • Create a blank policy.bin file using the BES tool "ITPolicy" (find the tool in the ITPolicy folder of the BES server install source).
    • Paste the blank Policy.bin file into the location specified in the reg key above.
    • Perform a device wipe. Enter a new password if prompted.
    • Open Desktop Manager THEN attach the Blackberry via the USB cable.
    • The password popup will appear on Desktop Manager. Enter the BB device password.
    • Let it sit for a minute until all activity stops and DM shows the device PIN then disconnect the BB device.
      <now the blank policy has been applied to the device effectively removing the old policy settings>
    • On the BB open Menu > Password and set the password to disabled.
    Thats it.

  5. #5
    leastcmplicated's Avatar
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    Thanks for the advice guys. Apparently the IT dept didnt disable my PIN which is why it wasn't wiping. If it still doesnt work after they've disabled my PIN I will try those. Thanks!!

  6. #6
    Sirthinks's Avatar
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    Quote Originally Posted by BBJedi View Post
    There is another method which works. I've used it on devices from 7230 up to the Storm all with success. (Just use the DM version that supports the device you need to perform this on i.e. for Storm you would need DM 4.7):

    • Install Desktop Manager onto a PC and select the "Personal email" install options. !! Dont use the Enterprise settings here or this will not work !! (install on a standalone PC NOT on your corp network)
    • Open Regedit to: HKEY_CURRENT_USER\Software\Research in Motion\Blackberry\Policy Manager. Create a new Multistring key called "Path". edit the key value and place the following in the Value data field "C:\Program Files\Research In Motion\Blackberry\policy.bin"
    • Create a blank policy.bin file using the BES tool "ITPolicy" (find the tool in the ITPolicy folder of the BES server install source).
    • Paste the blank Policy.bin file into the location specified in the reg key above.
    • Perform a device wipe. Enter a new password if prompted.
    Thats it.
    I like the JL_CMDER method..... three keystrokes and 15 minutes on DM and it's done...

    I just about had an aneurism reading this one.... LoL.... Anything to do with the windows registry hurts my eyes.

    Good work though!
    If you want to make an apple pie from scratch, you must first create the universe. - Carl Sagan

  7. #7
    BBJedi's Avatar
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    Yeah registry can be a scary beast if you get it wrong.
    In our corp environment we have a bit of luxury having "spare" machines for this type of thing.
    I know the method looks scary but the reg key and policy file only need to be done once and the actual reset of the policy literally takes 1 minute thereafter.

    Good luck with the policy wipe whichever method you choose!

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