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I bought a licence key for blackberry express. I added a new user on the ... Server Admins forum

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    mqasim's Avatar
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    Waiting for services

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    I bought a licence key for blackberry express. I added a new user on the bes express, we are using it via exchange server. I set an activation password for the device. When the user is entering his email adress and the password i set in enterprice activation, it first says verifying, after a little while it says waiting for services and is just stuck there. Any help on that?

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    The bb is currently in another city.

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    The fact that it got pass "Verifying encryption" means that the network ETP message has arrived in the user's mail box and picked up by BES.

    Enterprise activation has 4 main stages:-
    Stage 1 - Activating
    Stage 2 - Verifying Encryption

    Stage 3 - Receiving Services
    Stage 4 - Slow Synchronization

    Below are some suggestions as per RIM's KB-05202:
    1. The BlackBerry device stops responding with the message Waiting for Services. This may occur because the BlackBerry Policy Service is not running, or it cannot send the IT policy or service books to the BlackBerry device. Check if the BlackBerry Policy Service is running, or restart the BlackBerry Policy Service.
    2. The BlackBerry device rejects the IT policy pushed from the BlackBerry Policy Service; the activation process is terminated due to security restrictions. Generally, this means that the BlackBerry device has a current IT policy from another BlackBerry Enterprise Server. Tip: If this occurs, have the BlackBerry device user perform a security wipe of the BlackBerry device in order to remove the policy key so the BlackBerry device will not reject a policy from a different BlackBerry Enterprise Server. Then, remove the BlackBerry device user account from the BlackBerry Enterprise Server and add it again.
    3. The activation process stops responding because the BlackBerry Enterprise Server has network connectivity issues or SQL Server errors. Check the application logs for errors of this nature.
    noname
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    Practise limited use of this great tech as it can be addictive + no life...

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    mqasim's Avatar
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    Re: Waiting for services

    I did a wipeheld on the device and then tried it. Still not helping what should I do?


    ~via BB (wap.pinstack.com)~

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    Re: Waiting for services

    Have any other users been set up successfully on your Blackberry Express server?

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    Re: Waiting for services

    I had this same problem, restarting the Blackberry Policy Service fixed it for me. The service was obviously froze up because it timed out trying to stop it. I had to go in Task Manager and kill the service, it's named "ITAdminService.exe" in task manager. Then I restarted it in service manager and everything was good to go.

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    Restarting the policy service did it for me too

    Thanks

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