The fact that it got pass "Verifying encryption" means that the network ETP message has arrived in the user's mail box and picked up by BES.
Enterprise activation has 4 main stages:-
Stage 1 - Activating
Stage 2 - Verifying Encryption
Stage 3 - Receiving Services
Stage 4 - Slow Synchronization
Below are some suggestions as per RIM's KB-05202:
- The BlackBerry device stops responding with the message Waiting for Services. This may occur because the BlackBerry Policy Service is not running, or it cannot send the IT policy or service books to the BlackBerry device. Check if the BlackBerry Policy Service is running, or restart the BlackBerry Policy Service.
- The BlackBerry device rejects the IT policy pushed from the BlackBerry Policy Service; the activation process is terminated due to security restrictions. Generally, this means that the BlackBerry device has a current IT policy from another BlackBerry Enterprise Server. Tip: If this occurs, have the BlackBerry device user perform a security wipe of the BlackBerry device in order to remove the policy key so the BlackBerry device will not reject a policy from a different BlackBerry Enterprise Server. Then, remove the BlackBerry device user account from the BlackBerry Enterprise Server and add it again.
- The activation process stops responding because the BlackBerry Enterprise Server has network connectivity issues or SQL Server errors. Check the application logs for errors of this nature.
Always On, But Not Always Connected
Practise limited use of this great tech as it can be addictive + no life...