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Uncaught exception error: Invalied text Here is the fix for messing up the voice mail ... Server Admins forum

  1. #1
    COR-Berry's Avatar
    COR-Berry no está en línea Stack level 1
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    Lightbulb Uncaught exception error

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    Uncaught exception error: Invalied text

    Here is the fix for messing up the voice mail number with Alpha character.

    1. On the device, go to Options -> Advanced Options -> Service Book
    2. Delete Dektop Synch
    3. Connect device to desktop and open Destop Manager
    4. Go to Backup and Restore
    5. Click on Advanced
    6. On the right hand side of the window you can see your device database, look for the phone options, highlight, then hit clear.
    7. Now you will need access to the BES, open BES and locate and highlight the user
    8. Under Service Control & Customization -> Clear PIM Sync backup data.
    9. Under IT Admin -> Resend IT Policy

    For users not setup on BES, I guess your only option is to completey wipe you device and have it re-activated to get a new set of service book.

  2. #2
    Eddie_gauge's Avatar
    Eddie_gauge no está en línea Stack level 7
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    Re: Uncaught exception error

    Very helpful post thanks COR-berry

  3. #3
    mamatollefson82's Avatar
    mamatollefson82 no está en línea Stack level 1
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    Re: Uncaught exception error

    I had the service books resent to me and its still happening! Will loading the newat software updates help?
    ~via BB (wap.pinstack.com)~

  4. #4
    COR-Berry's Avatar
    COR-Berry no está en línea Stack level 1
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    Re: Uncaught exception error

    Were you able to clear the phone database via desktop manager?

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