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I have one user who is unable to activate on our BES. He has been ... Server Admins forum

  1. #1
    RJeffDay's Avatar
    RJeffDay no está en línea Stack level 2
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    Question Unable to get user connected to our BES

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    I have one user who is unable to activate on our BES. He has been added and deleted to the BES multiple times, a Lotus Notes Connection document has been confirmed from the BES to his mail server, and it appears I can see his name in the BES logs. Why are we not able to get him connected up?

    Am I looking in the right log for activation info?

    BES 4.1.4 Bundle 24
    Domino 8.5

    Here is what I see in my MAGT log:

    [40055] (09/28 23:25:56.082):{0x1C08} {Emxx Alxxxx/Gulxxxxxxx/xxxxxxx_Industries} User settings: *local*, id=712, email=ealxxxxxx@xxxxxx.com, PIN=<none>, routing=S88671195, mail {CN=xxxxxxx/O=Guxxxxx_Industries!!mail\ealxxxx.nsf; [ENV] Domino Version: 8.5.1.0, HF 0, FP 0}, BBSD BES\state\1303001478.nsf, OTAFM=0x00000000, OTAC=0x0000000B, DCSI=0, DCNNE=0, DCSMIME=0, DCPGP=0, SECMSG=0xB0000000


    Here is a diagnostic he sent me of his BB device:

    Diagnostic Started: Sep 29, 2010 2:10 PM
    Diagnostic Completed: Sep 29, 2010 2:12 PM
    PIN: 22cxxxx9
    MSISDN: Unknown Number
    Device Type: BlackBerry 9800
    Application Version: v6.0.0.141
    Platform Version: 6.4.0.64
    Service Books: RIM_IM,PROVISIONING,BBIMConfig,OTASL,BISClientConf ig,BBIMConfig,BBIMConfig,BBIM,APPWORLD,BBAUTH,LbsC onfig,KEYNEGO,WPTCP,BrowserConfig,WAPPushConfig,WP TCP,IPPP,BBIM,WPTCP,MMS,WPTCP,BrowserConfig,KEYNEG O,CMIME,CICAL,BBIM,OTAKEYGEN
    Free File Space: 322355900 bytes
    Radio Data Activation: Yes
    Signal Level: -81 dBm
    Radio Access: UMTS
    Network: STC
    IP Address: 10.192.xxx.xx
    ICMP Ping Echo: No
    BlackBerry Registration: Yes
    Connected to BlackBerry: Yes
    BlackBerry PIN-PIN: Yes
    Server Name: BISE07C11S02
    Email Address:
    Connected to : No

    Sent from my BlackBerry® wireless device from STC

  2. #2
    RJeffDay's Avatar
    RJeffDay no está en línea Stack level 2
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    GOOD NEWS!!!

    I was able to successfully activate the user on another device.

    Does this point to the problem being the device or the cellular carrier or both?

  3. #3
    MotoUp's Avatar
    MotoUp no está en línea BES Pro
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    What OS is the device you're running that activated successfully, and do you have any other devices running 6.0 currently activated?

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