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Here are the basics. I have a bb 7250. I am on BES. I am ... Server Admins forum

  1. #1
    newleonne's Avatar
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    Transaction Error w email send - Everytime I plug in BB to Desktop Mngr

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    Here are the basics. I have a bb 7250. I am on BES. I am running OS 4.1.0.303 on the bb and Desktop Manager (DM) Version 4.1 (I also tried older version 4.0 and had the same issue)

    I am set up on BES and can receive / send my corp email ok. I have calendar sync and can view the corp directory ok. When installing my DM I was sure to select "Sync via BES" during the set up. I rarely plug my bb via usb. last week I had to install some software via USB so I plugged it in. Installed the software ok. I then noticed that while I could receive corp emails, I could no longer send them. I would get the above transaction error.

    I found off forums and google the fix involving deleting my desktop(cmime), desktop(cical) and desktop(sync) under my Service Books in Options > Adv. Options > Service Books, then contacting my BES admin to resend my service books. This has worked ok sometimes, other times I have had to wipe my bb and do a new enterprise activation

    Problem is everytime I plug in my bb to my pc, my desktop(cmime), desktop(cical) and desktop(sync) settings change limiting my BES services. How do I stop this from happening? Is there a setting I should change in my DM / redirector settings?

    I have been driven to installing only OTA apps for the fear that connecting to my PC may always over right my BES settings.

    Thanks for any help. I have also posted on other bb forums

  2. #2
    hayden's Avatar
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    Re: Transaction Error w email send - Everytime I plug in BB to Desktop Mngr

    Make sure on conflicts that that BES wins and not the handheld. Service books was what i'd say to resend also. You can also ask you admin to double check your device sync options as they can be haults send & receive from there also

  3. #3
    newleonne's Avatar
    newleonne no está en línea Stack level 2
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    Re: Transaction Error w email send - Everytime I plug in BB to Desktop Mngr

    ~via BB (wap.pinstack.com)~
    Thanks for the tip hydn. I will give that a try

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