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Hi All : I met a problem , when i active a blackberry device , ... Server Admins forum

  1. #1
    colorlight's Avatar
    colorlight no está en línea Stack level 2
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    Thumbs down Some Database failed to synchronize :Address Book

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    Hi All :

    I met a problem , when i active a blackberry device , some dialoge display : below:

    Some database failed to synchronize : Address Book

    I don't know what does mean !

    Can you help me , any body ?

    Thanks

  2. #2
    wizkid1981's Avatar
    wizkid1981 no está en línea BES Guru
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    Re: Some Database failed to synchronize :Address Book

    Usually this error indicates a corrupt entry in the user's address book.

    You can try exporting their address book from outlook as a csv file, delete all entries in the address book and then reimport the csv file, then try a new activation.

    You could also try running DBClean on the users mailbox and then attempt again.

  3. #3
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
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    Re: Some Database failed to synchronize :Address Book

    Make sure that there no contact in the address book has blank fields in all three name fields and that none have special characters in the name fields. Also certain attachments in the notes of a contact will cause sync problems.

    hope this helps
    Rcbjr.
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