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Scenario: A user is configured on the BES and a software configuration is assigned to ... Server Admins forum

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    asht_200's Avatar
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    Software Configuration Woes

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    Scenario: A user is configured on the BES and a software configuration is assigned to them. The Software gets pushed wirelessly to the device and all is good. The user then replaces his blackberry with another on a different PIN. He activates the device and it seems to activate. However the software set in the assigned software configuration is never pushed to the new device, even though if you perform an "Update Check Configuration Status" The device always appears to be "Up to date" even though the software is never pushed to the new device.


    I'm racking my brains over this one.
    Last edited by I7oobie; 10-22-2007 at 01:15 PM.

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    ibanyan's Avatar
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    Re: Software Configuration Woes

    If the Software Config doesn't include the handheld software for the new device then no software will ever make it to the BB. You always have to have the handheld software for every model of device you want ot push software to installed and part of each software config.

    Could that be it?
    Craig Johnston
    --------------
    My book "Professional BlackBerry":
    http://tinyurl.com/gyqvz
    Mobile Computing Authority Podcast:
    http://mca.libsyn.com

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    asht_200's Avatar
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    Re: Software Configuration Woes

    Quote Originally Posted by ibanyan
    If the Software Config doesn't include the handheld software for the new device then no software will ever make it to the BB. You always have to have the handheld software for every model of device you want ot push software to installed and part of each software config.

    Could that be it?
    That isn't true, I haven't configured any handheld device software to be in the configuration and it pushes to the device if the user is a new user.

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    ibanyan's Avatar
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    Re: Software Configuration Woes

    In my experience you must always have device software present and in the Software Configurations.
    I never have issues pushing software wirelessly by following these rules. I'd give it a try.
    Craig Johnston
    --------------
    My book "Professional BlackBerry":
    http://tinyurl.com/gyqvz
    Mobile Computing Authority Podcast:
    http://mca.libsyn.com

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