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Hi, I've checked AVERYWHERE fro the answer to this, bit nothing quite sorts my issue... ... Server Admins forum

  1. #1
    Gman1108's Avatar
    Gman1108 no está en línea Stack level 3
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    SMS and Name Display

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    Hi,

    I've checked AVERYWHERE fro the answer to this, bit nothing quite sorts my issue...

    I have a user on a new Bold 9700...all is fine with it except the incoming SMSs...there seems to be no name display, just the senders number.

    Thing is, when his contacts actually call this person, their name DOES appear yet not when the SMS?

    I've tried all the usual things:

    He has the person in his contatcs
    Smart Dialing is set to +44 (UK) and number length is fine at 11 also.
    'Show Names' is set to 'yes' in message options.

    Is there anything else I could try.

    Oh, I'm the BES admin on BES5 and the Bold 9700 is running the V5 OS.

    Thanks.

  2. #2
    Ook's Avatar
    Ook
    Ook no está en línea Stack level 2
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    Hi,

    I've seen this before when people have the exact same phone nr assigned to 2 or mroe contacts - the phone "doesn't know" who to pick and displays the nr only (whereas when you place an outgoing call, there is no doubt about the contact and the correct name is shown). Please test this by creating a new contact with a mobile nr of which your are SURE doesn't exist yet. Then send a text message from that nr and see what happens; curious to hear the outcome! Cheers,

  3. #3
    ray244190's Avatar
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    You have to have the complete phone number (15551231234) put in with NO dashes. This is the only way mine works.

  4. #4
    Gman1108's Avatar
    Gman1108 no está en línea Stack level 3
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    Hi,

    Good tip...

    I added a new contact completely to my BB.

    I then added another contact, different name but same number then tested it...

    I'm getting a name appear against SMSs...this is strange as it's not the error my user is getting...on his he gets no name against the SMS.

    So i'm not sure if this is the cure...good idea though...

    Do you have any thing else I could try?

    thanks,

  5. #5
    Gman1108's Avatar
    Gman1108 no está en línea Stack level 3
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    Hi Ray,

    Yeah, I've got that already in place, but still can't get it sorted out.

    I'll keep digging around though.

    It seems to be just with that one user as I've got about 10 other 9700s out there plus another 90 other BB devices and this is the only one with this problem.

    Thanks.

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