Results 1 to 10 of 10

Hello all, We have a single user that his 8830 quit responding last week. He ... Server Admins forum

  1. #1
    digis's Avatar
    digis no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    2

    Single User will not activate on BES??

    Advertisement



    Hello all,
    We have a single user that his 8830 quit responding last week. He noticed the issue when trying to reply to an email and accept a calendar appointment, would go to a red X.

    We have already eliminated it being a device issue as the problem follows if you try any other Blackberry. His profile was deleted numerous times already from the BES before being re-added, and new activation passwords generated each time.

    The activation email gets sent to his Inbox but it never pulls it back. He has no new rules setup and he is not opening the messages as they come in. Prior to this, he was working fine on this device for over 2 months.

    -BES is on SP1 (upgrading to SP4 soon as SP5 isn't yet approved by corporate).
    -BES has also been restarted as of last night

    Has anyone else experienced this and know of any fixes? T-Support could only recommend rebooting the server and that has already been completed.

    Thanks

  2. #2
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044
    Hi, Welcome to the "Stacks"...

    Instead of sending passwords via email, have you tried assigning a password and then activating the device via the BB or by connecting it to the DM?

    Have you wiped the device and then tried reactivating him on the BES?

    Was there any new software added to the machine that is running the BES or is there an anti-virus software running now that wasn't before?
    New User? - Read the NEW USERS GUIDE

  3. #3
    digis's Avatar
    digis no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    2
    Activation passwords are not being sent. We're simply removing him from the BES then re-adding him before manually setting the activation password. We have not tried Desktop Manager yet.

    But yes, his device as well as the other BB's we've tested this activation on have been wiped prior to setup.

    We have almost 200 devices on our BES, and if I remove anyone, their accounts activate just fine if I run them back through.

  4. #4
    fritter's Avatar
    fritter no está en línea Stack level 5
    Join Date
    Jul 2006
    PIN/ID
    Ask Me!
    Posts
    942

  5. #5
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044
    Quote Originally Posted by digis View Post
    Hello all,

    -BES has also been restarted as of last night


    Thanks
    New User? - Read the NEW USERS GUIDE

  6. #6
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044
    Are you removing him from the BES & telling it "Yes" to remove him from the Exchange server, or whichever email system you are using?
    New User? - Read the NEW USERS GUIDE

  7. #7
    fritter's Avatar
    fritter no está en línea Stack level 5
    Join Date
    Jul 2006
    PIN/ID
    Ask Me!
    Posts
    942
    Also is he on the same exchange server as everyone else? I have heard of issues with a BES server with a exchange server close in proximity works fine but with another exchange half way around the world seems to have lag issues.

    Also you could check your log files to see what might be causing this issue. If you install the BES with default location it should be this path on your server

    just throwing ideas out there!

    C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

  8. #8
    cwax's Avatar
    cwax no está en línea BES Pro
    Join Date
    Sep 2006
    PIN/ID
    32DEF7BB
    Posts
    4,513
    You said no new rules; if he has old rules you may want to delete them as well. We had a user with this issue, and we had to delete his mail rules to get him to activate the device




  9. #9
    markgallant's Avatar
    markgallant no está en línea Stack level 3
    Join Date
    Sep 2007
    Posts
    430
    Sounds like the controller and dispatcher services may need to be restarted.

  10. #10
    cdseawell's Avatar
    cdseawell no está en línea Stack level 1
    Join Date
    Jul 2008
    Posts
    5
    We run several BES in a Groupwise env. and from timew to time we see the same issue, especially with brand new users. Try deleting the mail account and recreating it. Then recreate on the BES. This works for us every time. Thankfully they only have a few pieces of mail that easy to replace once the mail account is recreated. Hope this helps.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •