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If you have TX support log in now https://www.blackberry.com/besc/dashboard/ Blackberry Expert Support tool BENEFITS: The ... Server Admins forum

  1. #1
    knottyrope's Avatar
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    RIM, Made a web page so you can tell if BB is provisioned correclty!

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    If you have TX support log in now

    https://www.blackberry.com/besc/dashboard/


    Blackberry Expert Support tool


    BENEFITS:
    The BlackBerry® Expert Support Center is designed for your convenience. It will help you complete common tasks and resolve issues with the BlackBerry solution. This application will help you:
    Verify if a BlackBerry smartphone is ready to begin the enterprise activation process
    Troubleshoot common issues with the enterprise activation process
    Access knowledge base (KB) articles related to specific problems or issues
    Access BlackBerry® Technical Support Services agreement details
    Manage service requests
    Reduce time spent on the phone with BlackBerry Technical Support representatives

    WELCOME WINDOW:

    When you log in using the credentials given to you with the purchase of your support agreement, you will see the Welcome window. This window features quick links to four of the major self-service tools offered with the BlackBerry® Expert Support Center, including the following:
    Verify that a BlackBerry smartphone is ready for the enterprise activation process
    View support agreement details
    Manage service requests
    View online tutorials

    This window can also be found in the Tools drop-down menu at the top left of the application by clicking Welcome.

    Selecting any of these options will open a new window where you can perform various tasks.

    ENTERPRISE ACTIVATION:
    Verify that a BlackBerry® smartphone is Enterprise Activation ready

    The Enterprise Activation Readiness tool walks you through three simple tests to help verify that the BlackBerry smartphone is ready for the enterprise activation process. In order to complete the tests, be prepared with the BlackBerry smartphone personal identification number (PIN), serial number, and email address. For more details about this tool, please view the Enterprise Activation Readiness online tutorial.

    MY SUPPORT AGREEMENT:
    The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
    Subscription code
    Start and end dates
    Level - for example, Tx2
    Number of BlackBerry® Enterprise Servers
    Number of Active active client access licenses (CALs)
    Status - for example, Active
    Maximum number of named callers

    The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

    MY SERVICE REQUESTS:
    The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
    Subscription code
    Start and end dates
    Level - for example, Tx2
    Number of BlackBerry® Enterprise Servers
    Number of Active active client access licenses (CALs)
    Status - for example, Active
    Maximum number of named callers

    The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

    TOOLS MENU:
    The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
    Subscription code
    Start and end dates
    Level - for example, Tx2
    Number of BlackBerry® Enterprise Servers
    Number of Active active client access licenses (CALs)
    Status - for example, Active
    Maximum number of named callers

    The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

    HELP:
    The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
    Subscription code
    Start and end dates
    Level - for example, Tx2
    Number of BlackBerry® Enterprise Servers
    Number of Active active client access licenses (CALs)
    Status - for example, Active
    Maximum number of named callers

    The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.
    Obi-Wan Kenobi says "Use the search Luke", and Yoda says "RTFM, you should"
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  2. #2
    MotoUp's Avatar
    MotoUp no está en línea BES Pro
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    Great find! Thank you so much!

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