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I have users using Return Receipt with Outlook. Is there a way for emails sent ... Server Admins forum

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    NWM's Avatar
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    Question Return Receipts from BB Device

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    I have users using Return Receipt with Outlook. Is there a way for emails sent from a device to require a return receipt and/or a user have the option of allowing a return receipt to be sent back to the sender? Our devices run on BES 4.1. The majority of the devices are 8703e's, even though we have a few Pearls and Curves.

    Thank you,

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    DCookSta's Avatar
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    Re: Return Receipts from BB Device

    The only thing I know of is a delivery confirmation from the BB. When the user starts an email the subject must start with <confirm>. That will send the delivery confirmation back to the BB.

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    Re: Return Receipts from BB Device

    On the 83 and 88. Go into the messages folder. Click the menu button and go to options. Go to email settings. I am not sure if this is only certain os or what, but the 8830's I know have this and I have a curve on bis and one on bes and they both have the options.

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    Re: Return Receipts from BB Device

    I don't know where N8DBB is seeing this but this has never been an option for a BB. My Curve does not have it either. It is possible that a new BES enables this option. I'm on BES 4.1.3 and still no return receipt.

    The <confirm> trick is actually a delivery confirmation, not a read receipt.
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    Re: Return Receipts from BB Device

    Quote Originally Posted by ibanyan
    I don't know where N8DBB is seeing this but this has never been an option for a BB. My Curve does not have it either. It is possible that a new BES enables this option. I'm on BES 4.1.3 and still no return receipt.

    The <confirm> trick is actually a delivery confirmation, not a read receipt.
    Maybe I am special?







    And I know for a fact that it is on the 8830's because "confirm delivery" is set by default to yes (which is a real pain), as we have clients calling every day asking why they keep getting confirm delivery notices on their BB's.

  6. #6
    NWM's Avatar
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    Post Re: Return Receipts from BB Device

    thanks guys, I didn't see it either on the 87's, Pearl or Curve. I'm running BES v. 4.1.2.25. I should check with RIM to see if there is an add-on/update.

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    Re: Return Receipts from BB Device

    Well, it is on the 8700. With my personal BIS e-mail accounts the options exist for confirmation. However, my BES corp e-mail account only has options for sending to handheld, etc. So I'm guessing this has something to do with policies on your company's BES. IMHO

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