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One of our users has comlained that since we upgraded our servers to 4.1 the ... Server Admins forum

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    Crimesy's Avatar
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    Return Receipt messages

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    One of our users has comlained that since we upgraded our servers to 4.1 the return receipts messages he gets on his Lotus Notes account (6.5.3)
    in the format "RECEIVED:Textxxxxx" are showing on his BlackBery as "Textxxxx" i.e. the BlackBerry is dropping the RECEIVED part of the text.

    The problem doesn't seem to be device specific as I've tried it on 7230's 7290's 8700 and a Pearl.

    The content of the message itself is the same on both.

    User's main complaint is that he used to ignore the RECEIVED messages but now has to read/open everything, and as he gets a lot of Return Receipts it's wasting time.

    Have suggested a filter but he want's to see the RECEIPT rather than deleting it.

    We're on BES 4.1 SP2 HF1

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    cp6169's Avatar
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  3. #3
    Crimesy's Avatar
    Crimesy no está en línea Stack level 2
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    Re: Return Receipt messages

    I've still got a call in with my carrier's contact at RIM but nothing back yet. It's all very strange.

    I wonder if anyone else has the same issue with return receipt messages.

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