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Greetings.. We use a BES 4.1 on a 7.02 domino server with 6 users on ... Server Admins forum

  1. #1
    AlexandreAubin's Avatar
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    replyto email not good

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    Greetings..

    We use a BES 4.1 on a 7.02 domino server with 6 users on the bes with blackberry devices.

    Receiving email work great..

    Sending email internaly work great..

    Sending email to external from our account show a replyto email address which is not the good one.

    If we send emails from lotus notes client to external the reply to email address is good.

    Wipe handheld and delete users and recreate have been done. problem still there.

    Under the manager the email address show there is the one from our domain.

  2. #2
    sward8's Avatar
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    Re: replyto email not good

    [FONT=Verdana]Check for misspellings in the internet address field for the user in the Lotus Notes server names.nsf. This is the field that Lotus Notes users to send external mail and is the reply to address for users in your organization. Inbound mail is making it to your user probably due to having either a laid back name resolution setup or a spam filtering setup with the same. In other words it's able to find the nearest match and it does so it makes it to the user mailbox where the BES can scan it. The internal routing resolves differently than external mail so that is why you would only see this problem while sending external mail. If this field is misspelled it won't matter how many times you disconnect and reconnect the user. I hope this helps.[/FONT]

  3. #3
    AlexandreAubin's Avatar
    AlexandreAubin no está en línea Stack level 1
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    Re: replyto email not good

    Field is ok... was removed and replaced to make sure but problem still there...

  4. #4
    AlexandreAubin's Avatar
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    Re: replyto email not good

    the thing is that if I'm using the email db from the server and send out an email externally it work... only from the BB device is problematic.

  5. #5
    AlexandreAubin's Avatar
    AlexandreAubin no está en línea Stack level 1
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    Re: replyto email not good

    Rebooted the smtp server has resolved this issue.

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