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This will explain a lot about reconcile and hard deletes KB04863 - Permanent deletion of ... Server Admins forum

  1. #1
    knottyrope's Avatar
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    Thumbs up Reconcile read and unread messages from Outlook to BlackBerry Smart Phone.

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    This will explain a lot about reconcile and hard deletes
    KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

    link in above KB in case you missed it
    KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

    I have also changed the messages state size to 1000 and it cured our issues.
    The performance hit and RAM increase is almost nil on the BES box.

    On Device also double check:

    Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
    Messages Options - Email reconciliation -
    Delete on Mailbox and handheld,
    wireless reconcile = Yes
    On conflicts = Mailbox wins.


    If still not working and you moved a user mailbox or weird sync issues try this as well.
    KB20770 Email reconciliation does not work after moving a mailbox

    Is the user over quota? increase it.
    Obi-Wan Kenobi says "Use the search Luke", and Yoda says "RTFM, you should"
    Torch 9800 on BES 4.1.7 MR3, SQL 2005, Exch 03 with 250 hopeless users

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  2. #2
    PapaMag's Avatar
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    Thanks for the information, appreciated

    Samsung Galaxy S4
    Asus Nexus 7
    Nook Color







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