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Hello, We have BES 4.0.4.6 installed in our environment. Two weeks back we tried to ... Server Admins forum

  1. #1
    karnik_amit's Avatar
    karnik_amit no está en línea Stack level 1
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    Mar 2007
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    Read Status of emails issue

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    Hello,

    We have BES 4.0.4.6 installed in our environment. Two weeks back we tried to upgrade the server to BES 4.1.6 however the upgrade failed and we had to rool back. Since then we have been facing an issue of reconcilation of read status of emails

    When a user receives an email and reads it in outlook the reconciliate takes 10 to 50 minutes. Earlier it was less then 5 minutes

    However when a user receives an email and reads it on Blackberry handheld its status reconciles withing 1-2 minutes.

    I have been working with Blackberry Technical support however we are not able to find a solution for the last 2-3 days.

    Please suggest any steps that can help me resolve this issue.

    Thanks & Regards,

    Amit Karnik

  2. #2
    freakinvibe's Avatar
    freakinvibe no está en línea Stack level 1
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    Aug 2008
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    12
    Can you tell us, what went wrong with the upgrade? SQL error?

    Also, what steps did you do to roll back?

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