We have BES 126.96.36.199 installed in our environment. Two weeks back we tried to ... Server Admins forum
Read Status of emails issue
We have BES 188.8.131.52 installed in our environment. Two weeks back we tried to upgrade the server to BES 4.1.6 however the upgrade failed and we had to rool back. Since then we have been facing an issue of reconcilation of read status of emails
When a user receives an email and reads it in outlook the reconciliate takes 10 to 50 minutes. Earlier it was less then 5 minutes
However when a user receives an email and reads it on Blackberry handheld its status reconciles withing 1-2 minutes.
I have been working with Blackberry Technical support however we are not able to find a solution for the last 2-3 days.
Please suggest any steps that can help me resolve this issue.
Thanks & Regards,
Can you tell us, what went wrong with the upgrade? SQL error?
Also, what steps did you do to roll back?
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