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Hi Appreciate if any experts able to share your expertise over address book updating/synching. Got ... Server Admins forum

  1. #1
    nkotb's Avatar
    nkotb no está en línea Stack level 1
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    Questions for Address Book not updated

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    Hi

    Appreciate if any experts able to share your expertise over address book updating/synching.

    Got one user which deleted from BES (with exchange server), and Re-Add.

    1) User perform EA - Successful and completed.
    2) Emails send/receive - Successful.
    3) Address book - not updated.

    In the device, it only shows 10 contacts but in the user outlook got 300 contacts.

    Wireless Synch under address book options - turned to YES.
    Filtering - no active filters.

    After spending reading all related threads here, what does it mean the contacts in user outlook under personal category? how do we check that in user outlook?

    what is the root cause that the device does not reflect whatever contacts in his outlook ? all troubleshooting has been done even resend service book.


    Appreciate your advise.
    I am new to BB device and BES...

  2. #2
    ecnavt's Avatar
    ecnavt no está en línea Stack level 2
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    Check for a contact that doesn't have a first name, last name & company filled out. Each contact needs at least 1 of those 3 fields, otherwise a wireless synch will fail.

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