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I have a user who has just returned from holiday and he is trying to ... Server Admins forum

  1. #1
    johnfaw's Avatar
    johnfaw no está en línea Stack level 1
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    Prompt for Key Store Password on BB 7290

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    I have a user who has just returned from holiday and he is trying to sync his BB7290 via USB cable. Each time he tries the sync he gets a prompt to enter Key Store password.

    Why is this happening and how do I correct this?

    PS. I'm using BES 4.0 for microsoft exchange with Exchange server 2003

  2. #2
    ljbyar's Avatar
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    Re: Prompt for Key Store Password on BB 7290

    Johnfaw, the password he needs to enter is the same that he uses to unlock his Blackberry. As long as he is password enabled, he will have to enter it whenever he connects to the Download Manager via USB. Hope that helps.

  3. #3
    johnfaw's Avatar
    johnfaw no está en línea Stack level 1
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    Re: Prompt for Key Store Password on BB 7290

    Thanks....I will let the user know this

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