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Has anybody used the Phone, SMS and PIN logging on BES 4.1. I have the ... Server Admins forum

  1. #1
    HotWax's Avatar
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    Phone, SMS and PIN logging on BES 4.1

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    Has anybody used the Phone, SMS and PIN logging on BES 4.1. I have the Phone logging working but both the SMS and PIN logs are empty.

    Thanks!

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    Re: Phone, SMS and PIN logging on BES 4.1

    Found It....

    How To - Enable PIN and SMS logging with BlackBerry Enterprise Server 4.1

    Last Updated: 19 April 2006

    Article Number: KB-05024

    Summary

    This article applies to the following:
    • BlackBerry Enterprise Server™ 4.1
    • IBM® Lotus® Domino®
    • Microsoft® Exchange
    • Novell® GroupWise®

    Procedure

    BlackBerry Enterprise Server 4.1 has a feature where personal identification number (PIN) messages and short message system (SMS) messages, both sent and received on a BlackBerry® wireless device, can be logged to a central repository. By default, only phone call logging is enabled.
    To modify the settings for either of these features, do the following:
    1. In BlackBerry® Manager, in the left pane, click the BlackBerry Enterprise Server you want to modify.
    2. Select the Server Configuration tab, and click Edit Properties.
    3. Click Sync Server.
    4. Double-click Audit Root Directory.
    5. If you want to save the log files, type the path to the location where you would like to save the files. Click OK.
    6. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
    7. Select the Global tab, and click Edit Properties.
    8. Click IT Policy.
    9. In the IT Policy Administration section, double-click IT Policies.
    10. Click one of the policies in the list.
    11. Click Properties > PIM Sync Policy Group.
    12. To monitor SMS or PIN messages, complete the steps in the table below.


      ActionProcedureMonitor the SMS messages users send and receive from BlackBerry devices.
      • Click Disable SMS Messages Wireless Sync.
      • In the drop-down list, select False.
      Monitor the PIN messages users send and receive from BlackBerry devices.
      • Click Disable PIN Messages Wireless Sync.
      • In the drop-down list, select False.

    13. Click OK to close the open windows.
    14. Restart the BlackBerry Synchronization Service. The BlackBerry Enterprise Server creates the log files using the following formats:
      • PIN messages: PINLog_<YYYYMMDD>.csv
      • SMS messages: SMSLog_<YYYYMMDD>.csv
      • Phone calls: PhoneCallLog_<YYYYMMDD>.csv

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    Re: Phone, SMS and PIN logging on BES 4.1

    Thanks for the info. this could be very useful.

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    Re: Phone, SMS and PIN logging on BES 4.1

    I think it really might shock some people that this info can and is being logged.
    Be nice to your BES Admin!!

    These are the fields that are logged.....

    "Name.ID"
    "PIN"
    "Email Address"
    "Type of Message"
    "To"
    "Cc"
    "Bcc"
    "From"
    "Subject"
    "Body"
    "Send/Received Date"
    "Server Log Date"
    "Command"
    "UID"

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    Re: Phone, SMS and PIN logging on BES 4.1

    Well I am the BES admin! BE NICE TO ME lol

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    Re: Phone, SMS and PIN logging on BES 4.1

    Not BES admin, is there a way to tell on blackberry what's being logged / tracked? Is this not a privacy issue?

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    Re: Phone, SMS and PIN logging on BES 4.1

    Keep in mind this is a BES setting and not a BIS setting. No way to tell, it is a setting at the server. The Corporation that provides your email typically owns the email and has polices against using it for personal use. We deal with many law suits and have the legal right to search anybody's email in the company at any time, we usually have to recover email from tape backups if the lawyers don't find what they are looking for. Also, IM is blocked and only one group is allowed to use it for business reasons, it to is logged.

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    Re: Phone, SMS and PIN logging on BES 4.1

    ~via BB (wap.pinstack.com)~

    As I've mentioned before, if you got your device issued from your company, and you're on Big Brother BES, then every keystroke and every wheel click is possibly being logged.

    And no / yes. There is no privacy issue being breached by a company which logs this. You are using their property on their network representing their interests.

    If you want your BlackBerry-ing to not be known, then carry a second BB for personal use.

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    Re: Phone, SMS and PIN logging on BES 4.1

    To add to what Lewis said, it doesn't matter if it was company issued, or if you bought it yourself and talked the IT department into adding it to the BES network, it is the same situation. You are using their network and they have every right to monitor what crosses their servers. And in some situations, (SOX) are required by U. S. Statutes to log all communications.

    Hope this helps
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    Re: Phone, SMS and PIN logging on BES 4.1

    How about BIS traffic, is this also tracked thur BES servers, google talk, ramble?

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    Re: Phone, SMS and PIN logging on BES 4.1

    BIS traffic is not, it can however be disabled via IT Policy as can Google Talk..etc. Blackberry Messenger can be logged with logs being sent to an administrator at a particular hourly interval.

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    Re: Phone, SMS and PIN logging on BES 4.1

    We have a couple clients who love chatting with our account managers via SMS, so it's really useful to be able to keep a log of the messages in case we need them later.

    Question: Is there any software available to parse these logs and generate useful reports, rather than having to sort through a text file?

    Thanks!!

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    Re: Phone, SMS and PIN logging on BES 4.1

    MedEdGuy, Welcome to PinStack.

    I don't know the format of the BES logs, but if they output text files, you could write a fairly simple parser using MS Access VBA to input to a database and produce a report from there.

    If you have access to the IPD files from these users back up files, one of our new stackers, HarryWho, just found a fairly inexpensive converter to export the different databased to multiple file formats. Use google to search for Amber Blackberry Converter. Looks like pretty cool app.

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    Re: Phone, SMS and PIN logging on BES 4.1

    There is software that can parse the logs. Google a company called GWAVA, they have an archiving product for BES.

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    Re: Phone, SMS and PIN logging on BES 4.1

    can BES log google talk?

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