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I have a Pearl user who was just activated and is not seeing their past ... Server Admins forum

  1. #1
    altboy's Avatar
    altboy no está en línea Stack level 1
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    Past Calender Event Sync Issue

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    I have a Pearl user who was just activated and is not seeing their past appointments (past a month back) synchronized on phone even though they are visible in Outlook (exchange).
    Have resent Service Book and reloaded the user. Email and tasks sync fine.
    What could be the potential sync issue for events that happened past a month?
    (we are using a BES)

    altboy

  2. #2
    BES Noob's Avatar
    BES Noob no está en línea BES Pro
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    I would try and do a calendar reset.

    Calendar>menu button>options>general options>type RSET

    What this will do is basically erase all your calendar items and reload them back up.

    That should fix your problem.

  3. #3
    knottyrope's Avatar
    knottyrope no está en línea Stack Professional
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    there is a limit on the Calendar for initial sync during the EA.

    I believe it's 30 days before the EA and a full year after.

    Check your Calendar and see if that is what you have. If so, that's all you can do
    Obi-Wan Kenobi says "Use the search Luke", and Yoda says "RTFM, you should"
    Torch 9800 on BES 4.1.7 MR3, SQL 2005, Exch 03 with 250 hopeless users

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  4. #4
    BES Noob's Avatar
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    Quote Originally Posted by knottyrope View Post
    there is a limit on the Calendar for initial sync during the EA.

    I believe it's 30 days before the EA and a full year after.

    Check your Calendar and see if that is what you have. If so, that's all you can do

    I didn't spot that he was just activated! Good observation!

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