Results 1 to 7 of 7

So..I have been banging my head against my BES now for the last 3 hours ... Server Admins forum

  1. #1
    tech_ed's Avatar
    tech_ed no está en línea Stack level 1
    Join Date
    Nov 2005
    PIN/ID
    400968F0
    Posts
    15

    Outage Notification

    Advertisement



    So..I have been banging my head against my BES now for the last 3 hours trying to figure out why my BES is not able to maintain a connection...
    Finally, out of desparation, I decide to see if there is anything on the 'net about an outage...I tried BlackBerry's website...nothing...I tried AT&T's website, nothing... finally I remember the folks at Pinstack...on a wild chance, I check here to find that people have been notified by both BlackBerry and AT&T about a BlackBerry outage.

    So, my question is....

    How do I get on that special list that says there's a known BlackBerry outage?
    Who do I need to talk to?
    I have 5 BES machines and hundreds of licensed accounts...is there some super secret handshake I need to know to get outage information?

    Thanks
    Ed
    web/gadget guru

  2. #2
    Lum's Avatar
    Lum
    Lum no está en línea Stack level 2
    Join Date
    Aug 2007
    Posts
    32

    Re: Outage Notification

    You pay big bucks to RIM for level 4 and 5 support. We're talking in the 10s and 100s of thousands per year.

  3. #3
    BES Noob's Avatar
    BES Noob no está en línea BES Pro
    Join Date
    Jan 2008
    PIN/ID
    just ask
    Posts
    3,695

    Re: Outage Notification

    Quote Originally Posted by tech_ed View Post
    So..I have been banging my head against my BES now for the last 3 hours trying to figure out why my BES is not able to maintain a connection...
    Finally, out of desparation, I decide to see if there is anything on the 'net about an outage...I tried BlackBerry's website...nothing...I tried AT&T's website, nothing... finally I remember the folks at Pinstack...on a wild chance, I check here to find that people have been notified by both BlackBerry and AT&T about a BlackBerry outage.

    So, my question is....

    How do I get on that special list that says there's a known BlackBerry outage?
    Who do I need to talk to?
    I have 5 BES machines and hundreds of licensed accounts...is there some super secret handshake I need to know to get outage information?

    Thanks
    Ed
    web/gadget guru

    I feel your pain. I just got bombarded with calls. I'm glad there are 3 of us here in my dept. that handles these things.

  4. #4
    IndoorGK00's Avatar
    IndoorGK00 no está en línea Stack level 2
    Join Date
    Feb 2007
    Posts
    91

    Re: Outage Notification

    Check with at&t. They have merged their enterprise voice and data help desks to become the Enterprise Technical Support (ETS). You need to be a company with more than 100 lines or a government with 50 lines of service to be eligible. Once a member of ETS they send outage messages to your designated representitives.
    Last edited by IndoorGK00; 02-11-2008 at 09:12 PM.

  5. #5
    jniowa's Avatar
    jniowa no está en línea Stack level 2
    Join Date
    Jun 2007
    Posts
    54

    Re: Outage Notification

    I just Verizon and they told me the network was down. I use BIS and can't send emails or pic texts, also the internet is down. Really sucks, they also said they have to idea when it will be back up.

  6. #6
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Re: Outage Notification

    I would also recommend:
    http://www.conceivium.com/products/

  7. #7
    tictacjoe's Avatar
    tictacjoe no está en línea Stack level 1
    Join Date
    Feb 2008
    Posts
    1

    Re: Outage Notification

    Take a look at www dot dataoutages dot com

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •