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I had to reset a users Blackberry and now when i acivate it, it doesn't ... Server Admins forum

  1. #1
    supanatral's Avatar
    supanatral no está en línea Stack level 1
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    Not syncing old email

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    I had to reset a users Blackberry and now when i acivate it, it doesn't sync all of the older email in the users inbox. is there a way to do that?

  2. #2
    Sci-Tek's Avatar
    Sci-Tek no está en línea Stack level 4
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    Re: Not syncing old email

    just guessing, never used BES, but could there be a workarround to mark em unread?

  3. #3
    BBP's Avatar
    BBP
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    Re: Not syncing old email

    I have same issue too i got emails from last year on my exchange mailbox in outlook BB only see couple of days of emails? is it bes or bb?

  4. #4
    nmingo's Avatar
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    Re: Not syncing old email

    We have users who are experiencing the same problem, only with Lotus Notes. Is there a setting on BES that will allow older email to sync?

  5. #5
    jrockett's Avatar
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    Re: Not syncing old email

    You can limit the amount of days BES will pull email from the server to your blackberry. You can change the option up to 750 emails or 14 days(I believe). In BES 4.0 Blackberry Manager select properties of the server, then the Pre-Population tab. Under Message Pre-population you can change the days and messages. Example I have mine set to 7 days to a maximum of 200 messages.

    I'm not sure if this setting is different with Lotus Notes.
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  6. #6
    murashid.rahman's Avatar
    murashid.rahman no está en línea Stack level 1
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    Thumbs up Re: Not syncing old email

    Hi,
    For these kind of issues . .
    1.Wipe the handheld
    2.once after the Bb reboots. .
    3.removed the battery and the Sim card .. wait for 10seconds . .
    4.remove the users account from the BES and add it again .
    5.reactivate the Account..
    this will resolve the issue . .as it has done it for me 9 out of 10 cases . .
    logic behind thsi si when you remove the Sim card the BB will register again with your servcie proider. .

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