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I have a user that has been having a strange problem every time he turns ... Server Admins forum

  1. #1
    tkgeekwill's Avatar
    tkgeekwill no está en línea Stack level 2
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    Not getting emails after being off.

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    I have a user that has been having a strange problem every time he turns his BB off. It can be overnight, when travelling, meeting....

    Emails are received by Groupwise, they can be viewed using the client or webaccess. The problem is, any emails that were received by the Groupwise while the BB is off, is not synchronized to the BB when it is turned on.

    It's very strange and everything seems to be set up right.

    I am not the BES admin, but I could push him in the right direction.
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  2. #2
    maximinus058's Avatar
    maximinus058 no está en línea BES Pro
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    Re: Not getting emails after being off.

    ~via BB (wap.pinstack.com)
    Eeeek groupwise...
    Depending on his sync setup, when he deletes or moves and email in groupwise or webmail, that folder is not set to sync on the bes. For example, he may only have his inbox set to sync, an no other folders.
    Have the bes admin check the folders marked for sync on the users bes properties.

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