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Hello all, In case you're not in the loop, I just spoke with RIM's T-Support ... Server Admins forum

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    inertiatic's Avatar
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    North America Blackberry Outage 2/11/08

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    Hello all,
    In case you're not in the loop, I just spoke with RIM's T-Support and they confirmed a problem with their Blackberry Infrastructure. This is affecting all of North America apparently. I first noticed this after a user reported that she couldn't do a look up. I adminster our BES so I looked and just about all 200 devices had messages pending (all various carriers).

    I was told that there is no ETR currently.

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    Re: North America Blackberry Outage 2/11/08

    Just got this from a friend:

    From:
    Sent: Monday, February 11, 2008 4:27:15 PM
    To:
    Subject: AT&T - 1-High Level Wireless Network Outage Location: All Regions ;All Markets Auto forwarded by a Rule



    Valued Customer,

    This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

    Trouble Ticket Number:
    Severity: 1-High
    Description of Issue: Degradation of RIM Blackberry services Location of Issue: All Regions ;All Markets and surrounding areas

    Start Time: Feb 11 2008 12:20 PM PST

    Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
    Estimated time of repair: Unknown

    Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.

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    Re: North America Blackberry Outage 2/11/08

    Yeah i could not connect to my aim and then i saw on tv on CNBC that there was a widespread RIM outage. I am still getting email though i think. I am on sprint.

    Actually I just sent a test email and it has not gone through so both email and internet does not work right now.
    Last edited by joker25944; 02-11-2008 at 05:52 PM.

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    Re: North America Blackberry Outage 2/11/08

    Same here... been down since about 10something this morning. The odd thing is that T-Mobile also magically canceled my BB data service somehow... The fact that this is posted, though, helps to confirm that its not just me... woot woot.

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    Re: North America Blackberry Outage 2/11/08

    Blackberry Outage

    A component of the network infrastructure is experiencing a service
    interruption.

    Service Affected: BlackBerry All service for some *The Americas Network
    (MULT) subscribers in the following locations: The Americas,

    Summary: BlackBerry Network Infrastructure

    Impact: BlackBerry subscribers may be unable to send or receive messages.
    Subscribers may also be unable to register their device, roam in another
    location, or use other services such as Internet browsing.

    BlackBerry Internet Service subscribers may be unable to use the
    BlackBerry Internet Service web site or perform activities such as
    creating new accounts, accessing their Internet mailbox, integrating
    third-party email accounts, or viewing email attachments.

    Devices may not receive new service books. BlackBerry Connect and
    BlackBerry-enabled devices that require a new PIN may be unable to receive
    the PIN.

    BlackBerry Enterprise Servers may be unable to connect to the BlackBerry
    Infrastructure.

    Wireless service providers and device resellers may be unable to use
    BlackBerry administration web sites or perform activities such as creating
    subscriber accounts or provisioning services for subscribers. [0491]

    Ticket Number: BB90352

    Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
    Downtime Duration: Ongoing
    % of Subscribers Affected: 50.00 (estimated)

    Cause: To Be Determined

    EST = GMT - 5 hours
    EDT = GMT - 4 hours
    AEST = GMT + 10 hours

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    Re: North America Blackberry Outage 2/11/08

    hmm....everything seems to be working fine here though........

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    Re: North America Blackberry Outage 2/11/08

    Great. As a newbie to the bb this is disappointing. Does it happen often?

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    Re: North America Blackberry Outage 2/11/08

    it seems t be fixed for me,

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    Re: North America Blackberry Outage 2/11/08

    Quote Originally Posted by stuka View Post
    Great. As a newbie to the bb this is disappointing. Does it happen often?
    Not at all. But expected due to MASSIVE subscriber growth.

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    Re: North America Blackberry Outage 2/11/08

    Quote Originally Posted by stuka View Post
    Great. As a newbie to the bb this is disappointing. Does it happen often?
    it lasted less than am hour, and most ppl did not even notice. Does it happen often, i am not sure what often for you is, but for me it is not often at all. I say that because once a year could be too many for some.

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    Re: North America Blackberry Outage 2/11/08

    It's been just over 2 hours for us and we are still down. Hopefully they get this fixed for the rest of the nation.

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    Re: North America Blackberry Outage 2/11/08

    Quote Originally Posted by stuka View Post
    Great. As a newbie to the bb this is disappointing. Does it happen often?
    This is a _very rare_ event.

    Think about it......what computer network is NOT subject to going down?

    All one has to do is research RIM & BlackBerry to find that they are known for being the _MOST_ reliable of all. The FBI, ATF, FAA, NTSB, NASA and many other government agencies rely on them because they are proven reliable & secure.

    I'm with hayden, I believe it's nothing more than the massive number of new subscribers being added to the system everyday, other companies should be so lucky as have such huge sales increases ...


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    Re: North America Blackberry Outage 2/11/08

    Quote Originally Posted by archer6 View Post
    This is a _very rare_ event.

    Think about it......what computer network is NOT subject to going down?

    All one has to do is research RIM & BlackBerry to find that they are known for being the _MOST_ reliable of all. The FBI, ATF, FAA, NTSB, NASA and many other government agencies rely on them because they are proven reliable & secure.

    I'm with hayden, I believe it's nothing more than the massive number of new subscribers being added to the system everyday, other companies should be so lucky as have such huge sales increases ...
    Couldn't have said it better myself. I'm actually amazed at the quality of service considering the growth of subscribers. They do need to be careful as the media will paint a very ugly picture by late tonight/early tomorrow morning.

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    Re: North America Blackberry Outage 2/11/08

    Sprint is working just fine.... my blackbery is getting all messages!
    my phones
    7130e Sprint
    N93 Nokia Tmobile
    8300 Curve ATT

    http://nokiberry.blogspot.com/
    my little blog on phones


    http://tixxalert.blogspot.com
    my little blog about NY Theater

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    Re: North America Blackberry Outage 2/11/08

    Still Having Issues With Mines, Cant Browse The Internet Or Get Any Of My Messages, My Edge On The Top Right Is All Uppercase But Still No Luck At The Moment.

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