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Hi, Hope you can help! We installed service pack 7 and the latest hotfix onto ... Server Admins forum

  1. #1
    johngr81's Avatar
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    New user not initialising after service pack 7 upgrade

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    Hi,

    Hope you can help!

    We installed service pack 7 and the latest hotfix onto our bes server, it is now running at 4.07.11
    All looked fine, policy's were being recieved and the SRP status is connected.
    However when we try to add a new user in blackberry manager the status is initialising and has been like that for over 10 hours now.
    All other users are getting their policies with no problems, it just seems to be new users

    Does anyone have any ideas?

    Thanks
    Adam

  2. #2
    johngr81's Avatar
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    Re: New user not initialising after service pack 7 upgrade

    Another point to add is that we changed the blackberry service account password
    Should this make any difference?

  3. #3
    johngr81's Avatar
    johngr81 no está en línea Stack level 1
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    Re: New user not initialising after service pack 7 upgrade

    think i may of fixed it, i added added *.blackberry.com to our email filtering software.
    Does anyone know if service pack 7 changes the email notification when you try to activate?

  4. #4
    kahuna57's Avatar
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    Re: New user not initialising after service pack 7 upgrade

    it doesn't change the adresses on activation. Had the same problem here. The problem was that other colleagues were installeren our new spamfiler on an exchange server and it blocked mails from etpxx@etpxx.blackberry.com There adresses should always be whitelisted.

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