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Hello everyone, I'm running BES 4.1.4.15 with 12 BB 8820's. Each handheld is activated at ... Server Admins forum

  1. #1
    jivebologna's Avatar
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    Network@ETP Messages - On a BES?

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    Hello everyone,

    I'm running BES 4.1.4.15 with 12 BB 8820's. Each handheld is activated at the server via USB cable, and until now I haven't had any problems.

    However, one of the users plugged into his laptop (running Blackberry Desktop software that was installed from a previous hosted Exchange/BES environment) and is now receiving the dreaded network@etp messages a few dozen times a day.

    I tried following Hayden's instructions here:
    http://blackberryforums.pinstack.com..._messages.html

    Right up until this point:

    5. Reinstall the BlackBerry Desktop Software and choose the BlackBerry Internet Email option during installation.
    Should I really be choosing BIS instead of BES? If so, what is the reasoning behind this?

    For what it's worth, the user works remotely in Texas (I'm in Florida), so wiping and reactivating is something I'd like to avoid. I've also had bad experiences with wireless activation (because I haven't yet dug through the tutorials linked on this forum, but that's where I'm heading next).

    Any advice would be greatly appreciated. Thanks!

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    N8DBB's Avatar
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    Yes, you should be choosing BIS.

    Choosing BES is what is giving you the messages.

    If you are wirelessly activating, there is no need to use Desktop Manager for anything other than Backups, App/OS loading, and media.

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    markgallant's Avatar
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    No you dont need to choose BIS instead of bes. More then likely the previous install was installed for Redirector instead of BES. WHen you reinstall make sure you choose BES and it should be fine.

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    jivebologna's Avatar
    jivebologna no está en línea Stack level 1
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    Thanks for the replies!

    Quote Originally Posted by N8DBB View Post
    Yes, you should be choosing BIS.

    Choosing BES is what is giving you the messages.

    If you are wirelessly activating, there is no need to use Desktop Manager for anything other than Backups, App/OS loading, and media.
    That's what I figured. I sent the instructions, and am waiting to hear back if it works.

    Quote Originally Posted by markgallant View Post
    No you dont need to choose BIS instead of bes. More then likely the previous install was installed for Redirector instead of BES. WHen you reinstall make sure you choose BES and it should be fine.
    I thought the same thing and tried this earlier. The user uninstalled the Desktop software, deleted the service books, and then reinstalled the software choosing BES mode. I pushed the service books out again from the BES, but the messages continued.

    I'll post back when I find out if anything changed. Thanks again!

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    GaryF's Avatar
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    jive,

    You dont really need to uninstall the DM software to change these settings, you can go in through Control Panel / Add-Remove software and use the Change function.

    I am NOT a BES guy, but I know in a BIS environment you need to delete the Desktop CICAL and CMIME service books as well to stop the messages.

    Good luck!
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    jivebologna's Avatar
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    Quote Originally Posted by GaryF View Post
    jive,

    You dont really need to uninstall the DM software to change these settings, you can go in through Control Panel / Add-Remove software and use the Change function.

    I am NOT a BES guy, but I know in a BIS environment you need to delete the Desktop CICAL and CMIME service books as well to stop the messages.

    Good luck!
    Interesting - thanks for the tip, it hadn't occurred to me to check Add/Remove programs.

    As for the service books, I read a similar answer in the thread I linked above, and I've been instructing the user to go ahead and delete those. The thing is, those service books are repopulated by the BES afterwards, and without them the handheld stops receiving messages (at least my own device did when I tried deleting them).

  7. #7
    markgallant's Avatar
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    Have the user go in to service books and view the Desktop [CMIME] service book. Have him look at the uid field and see if it says the SRP of the server or his email address. If they are the ones from the bes it should show SRP if it shows email then it is the ones from redirector.

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