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I have a user using a BB8100, and when viewing folders he has 10 Deleted ... Server Admins forum

  1. #1
    Yazaaab's Avatar
    Yazaaab no está en línea Stack level 2
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    Multiple Deleted Items Folders

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    I have a user using a BB8100, and when viewing folders he has 10 Deleted items folders. We are running BES 4.0. I checked his Outlook client where he only has one. Does anybody have any suggestions on what I could do to fix this problem?

  2. #2
    cp6169's Avatar
    cp6169 no está en línea Device Pro
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    Re: Multiple Deleted Items Folders

    Hello Yazaaab. Have you tried to reboot the BB? Sounds too simple but you never know. Holding the power button down for 30 seconds with the battery out helps...

    Maybe a new enterprise activation is in store?

  3. #3
    Yazaaab's Avatar
    Yazaaab no está en línea Stack level 2
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    Re: Multiple Deleted Items Folders

    I got the user to reboot without any success, I am thinking of a handheld wipe and a new activation is the next step. Just thought I would see if anyone had seen this before.

  4. #4
    garycutri's Avatar
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    Re: Multiple Deleted Items Folders

    While your are on the BES server look at upgrading your BES 4 install to Service Pack 6.
    Blackberry Support Forums - Asia Pacific
    www.blackberryforums.com.au

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