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Hi, is there a way to track if a message was delivered to a hand ... Server Admins forum

  1. #1
    dgibb23's Avatar
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    Message Tracking

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    Hi, is there a way to track if a message was delivered to a hand held device? The user says he got the message in his outlook mailbox but never got it on his device. We are using BES 4.0.5.
    Thank you

  2. #2
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    Re: Message Tracking

    Messages can be tracked through the BES logs, but it's not an easy procedure. If you have a time of day that it happened, you can go into the logs and see if there was an error with the delivery. Generally I will just do a search for that user in the logs and see if there are any error messages at the time that the message should have been forwarded to the device. If you have questions and a TSupport contract, RIM will help you out with this, but generally I won't bother them unless someone reports it's happening multiple times or if multiple users report the same thing. I tend to think it's user error in cases where it happens only one time.

  4. #4
    likefre's Avatar
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    Re: Message Tracking

    also, you can do this (not sure how it would work on BES but its worth a try):
    For delivery Confirmation: Add “<confirm>” to the beginning of your subject line. You must include the brackets. You will get an email back confirming delivery of your message. Hope this helps

  5. #5
    boomboom's Avatar
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    Re: Message Tracking

    Never knew that...works with BIS perfectly

  6. #6
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    Re: Message Tracking

    Glad to be of help...enjoy!

  7. #7
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    Re: Message Tracking

    I see a check mark by SMS messages followed with a D. Is there a way to do this in email? Right now I send email thru one of me accts with read confirm set that which sends email back when read by receiver.
    ~via BB (wap.pinstack.com)~

  8. #8
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    Re: Message Tracking

    Now this is one I'd forgotten about. Good lookin' likefre.

  9. #9
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  10. #10
    likefre's Avatar
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    Re: Message Tracking

    thanks showtime!

  11. #11
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    Re: Message Tracking

    Seems to work with BES too, just sent myself a test.

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