Results 1 to 9 of 9

I bought three handsets to set up a small corporate BES network using our Exchange ... Server Admins forum

  1. #1
    clum1's Avatar
    clum1 no está en línea Stack level 2
    Join Date
    Oct 2006
    Posts
    45

    Thumbs down License Key not compatible

    Advertisement



    I bought three handsets to set up a small corporate BES network using our Exchange box. Rather than waiting for Orange to get the software together (it's been a three month saga just to get this far), I downloaded the server software from BB with the one CAL, using one of my device PINS.
    It's taken another fortnight for Orange to get me two more CALs out so only one of my users has been working. Today the other two CALs arrive and hey presto, I get a message that they are incompatible with the free one. What the h*ll is this all about? Why give a free license if it won't work with paid ones? Is there anything I can do, bar buying another? (it's not the cost, it's the hassle with Orange - I'm UK based so I can't simply buy one direct) Gaaah!

    Calum

  2. #2
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Re: License Key not compatible

    What did Orange say about the Bad keys? Can you post the exact error message(s) here.

    Thanks and welcome to Pinstack!

  3. #3
    clum1's Avatar
    clum1 no está en línea Stack level 2
    Join Date
    Oct 2006
    Posts
    45

    Re: License Key not compatible

    Thanks - Just spoke to Orange; they sent me the wrong type - enterprise rather than small business. D'oh; not unexpected judging by their current levels of customer service though...

    Calum

  4. #4
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Re: License Key not compatible

    K let us know if you run into anything else.

  5. #5
    clum1's Avatar
    clum1 no está en línea Stack level 2
    Join Date
    Oct 2006
    Posts
    45

    Re: License Key not compatible

    thanks for the help; slowly getting there with Orange...

  6. #6
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: License Key not compatible

    clum1, Welcome to PinStack.

    Let us know if there is anything else we can do to help with your BB.

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  7. #7
    cp6169's Avatar
    cp6169 no está en línea Device Pro
    Join Date
    Mar 2006
    PIN/ID
    3056468b
    Posts
    14,661

  8. #8
    garycutri's Avatar
    garycutri no está en línea Stack level 3
    Join Date
    May 2006
    Posts
    119

    Re: License Key not compatible

    The CALs that Orange gave you are Enterprise CALs and you are running BES Express. All you need to do is ensure Orange give you 1 user Express CALs.

  9. #9
    clum1's Avatar
    clum1 no está en línea Stack level 2
    Join Date
    Oct 2006
    Posts
    45

    Re: License Key not compatible

    Thanks garycutri - I should have got back to this and mentioned; Orange have since sorted this out for me,

    cheers

    Calum

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •