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So I have this user . . . . Phones me on Tuesday to tell ... Server Admins forum

  1. #1
    andrewthomas's Avatar
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    Last Contact Time / Disabled Handset

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    So I have this user . . . .

    Phones me on Tuesday to tell me handset has been lost / stolen (He left it on table in Starbucks and went to toilet - came back - no handset !!!! [go figure])

    I rang handset - straight to VM suggesting turned off.

    Set disabled and wipe - as well as getting carrier to bar sim later in day.

    The last contact time is still before I sent the disable and wipe command, is there anyway I can ensure that the handset has been disabled?

  2. #2
    jock's Avatar
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    Re: Last Contact Time / Disabled Handset

    No. If the SIM has been removed from the BB before the wipe and disable command the device will not receive it. I ensure that all my companies BBs have mandatory lock after 10 minutes of idle with 3 attempts to enter a password. This at least ensures if anyone does try to use the handset all data will be wiped.

    One thing to remember is that if the BES cannot contact the handset with the kill and wipe command the instruction will remain active on the server until the handset is connected or until you activate a new handset. This caused me a panic attack when the new BB provisioned then promptly wiped itself back to factory defaults….nice. To avoid this delete the user then re-add them to the BES before activating the new handset

  3. #3
    MWPatterson's Avatar
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    Re: Last Contact Time / Disabled Handset

    As jock said, if you have disabled service the wipe command can't be sent to it and for it to wipe the device. I would set the default of 10 minutes of idle to lock it.

  4. #4
    woodi68's Avatar
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    Re: Last Contact Time / Disabled Handset

    ~via BB (wap.pinstack.com)~

  5. #5
    washzurita's Avatar
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    Re: Last Contact Time / Disabled Handset

    ~via BB How did you sent the disable command,

  6. #6
    showtime's Avatar
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    Re: Last Contact Time / Disabled Handset

    Ditto
    ~via BB (wap.pinstack.com)~

  7. #7
    andrewthomas's Avatar
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    Re: Last Contact Time / Disabled Handset

    From Blackberry Manager - > IT ADMIN -> Erase Data and Disable Handheld

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