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Hello Stackers! I've got a user who came from another company. Her BB was on ... Server Admins forum

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    ecnavt's Avatar
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    Question IT Policy Removal

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    Hello Stackers!

    I've got a user who came from another company. Her BB was on their BES and of course has their IT Policy on it.

    We all know (right?) that a security wipe does not remove the IT Policy. I've tried the steps listed here http://voicecareaustralia.com.au/dumpster/blackberry/ to no avail.

    Any hints, ideas, suggestions, bright ideas?

    Regards,
    Trevor

  2. #2
    chatster18's Avatar
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    You could try the steps here:

    http://blackberryforums.pinstack.com...ad.php?t=66329

    Or if she is still on good terms with her old company have them add her back to the BES, and follow the steps in this Knowledge Base (KB14202)

    http://www.blackberry.com/btsc/searc...200%2061719416

    Try those...If not Ill keep looking.
    it's always greener with the other carrier...

  3. #3
    ecnavt's Avatar
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    Yep... I tried those steps in that thread. The RIM KB14202 looks promising. I shall try that.

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    chatster18's Avatar
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    Ok, well keep us posted.
    it's always greener with the other carrier...

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    ecnavt's Avatar
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    just finished up with the user, and this KB ROCKS!! It worked like a champ! I'm still not sure why our BES just didn't overwrite the policy. Old policy too restrictive maybe?

    Thanks for the assist chatster!

  6. #6
    lucky13mt's Avatar
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    Would anyone happen to have an untampered with, never on BES policy.bin file handy?
    BlackBerry Rocks!<-Check it out!

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    chatster18's Avatar
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    Quote Originally Posted by ecnavt View Post
    just finished up with the user, and this KB ROCKS!! It worked like a champ! I'm still not sure why our BES just didn't overwrite the policy. Old policy too restrictive maybe?

    Thanks for the assist chatster!
    No Prob! Glad it worked!

    -------------

    Lucky13, I don't (which is not helpful) but someone else might...
    it's always greener with the other carrier...

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    lucky13mt's Avatar
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    What about that ITPolicy.exe program to create one? So I can create one and replace the current one?
    BlackBerry Rocks!<-Check it out!

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    chatster18's Avatar
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    Does your BB have an IT policy on it? Did you try the removal methods and it didn't work?
    it's always greener with the other carrier...

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    lucky13mt's Avatar
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    It does not have a visible IT Policy (isn't in menu) but there are many firewall errors saying "the application so-and-so has attempted to open a location inside the firewall and outside the firewall not allowed by your IT policy" or something like that. It has never been on BES as far as I know, I purchased it supposedly new from a TMO store.

    I have tried the removal methods, but in doing so locked the firewall to enabled with the little red lock, so now I can't even shut it.

    I was told that 4.5 might wipe the phone of it's IT policy once its installed.
    BlackBerry Rocks!<-Check it out!

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    chatster18's Avatar
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    You know what you could try is if you have someone you know with a BES (and are willing), have them add you to it, apply the default policy, then apply security device wipe. That will override the phantom policy on your device, and you will have to reinstall the OS, but it should be good to go. I know not exactly a good option, but worth a try.

    ~via BB (wap.pinstack.com)~

  12. #12
    Medic's Avatar
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    Quote Originally Posted by lucky13mt View Post
    It does not have a visible IT Policy (isn't in menu) but there are many firewall errors saying "the application so-and-so has attempted to open a location inside the firewall and outside the firewall not allowed by your IT policy" or something like that. It has never been on BES as far as I know, I purchased it supposedly new from a TMO store.

    I have tried the removal methods, but in doing so locked the firewall to enabled with the little red lock, so now I can't even shut it.

    I was told that 4.5 might wipe the phone of it's IT policy once its installed.

    why not do a jl_commander wipe? that should wipe that nasty ghost policy
    Sorrow is tranquility remembered in emotion.

  13. #13
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    Quote Originally Posted by Medic View Post
    why not do a jl_commander wipe? that should wipe that nasty ghost policy
    nope it certainly does not.

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