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Seems that your BB has set IT policy - have the same problem with 8800; ... Server Admins forum

  1. #46
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    Re: IT Policy...How can I remove this?

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    Seems that your BB has set IT policy - have the same problem with 8800; the guys on the different forums found a way to get rid of it but it seems to work only with older models (<8100). So don't know what to do; maybe somebody can help with that having 8800 or 8100 ???

  2. #47
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    Re: IT Policy...How can I remove this?

    I have the BB 8830 and I'm having the same issue. The policy.bin workaround did not work for me !! My firewall is still enabled, and I can't change it to disabled.
    Please help !!!

  3. #48
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    Re: IT Policy...How can I remove this?

    Here's the easiset way to remove the IT Policy using BES.

    - add a user in the BES and don't assign any IT policy on this user.
    - connect the device to your desktop.
    - assign the handheld to the user you just added.
    - wipe the handheld.
    - after the reboot, your handhled is now initialized, just like a unit fresh out the box.

    Again, the IT policy is not for users to play around, they are place there by the management/corporation for a purpose and if something happend with your unit, you might end up paying for its own repair and it is possible to face some disciplinary action.

  4. #49
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    IT Policy...How can I remove this?8700c

    How can i do this? because the wipe handheld does not work , It's a secutity IT policy
    thanks

  5. #50
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    Re: IT Policy...How can I remove this?

    ~via BB (wap.pinstack.com)~The BES server will reload the policy once you are re-connected from my experience in trying it with my 8700g.Once the policy was removed and the OS was reloaded, it appeared to be out of box state.Once I reiconnected to the BES, all policies were back.

  6. #51
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    Re: IT Policy...How can I remove this?

    I think this error message is misleading - it's certainly badly worded.

    I had the same problem. It happened a long time after I'd downloaded google maps, but immediately after I attempted to hook up to GPS via Bluetooth. I don't know what I was thinking, I didn't have a GPS device to hook up to, never mind a Bluetooth enabled GPS. In any case, that's when the problem started.

    I went through several procedures to remove the error - but it was like trying to un-ring a bell. Then I turned to this forum and saw some of the drastic procedures: wiping you blackberry and rebuilding etc.

    The easy fix: you can uninstall google maps then re-install it again in just a few minutes. Not only does this clear the problem (well, it did for me), but you get the latest version of google maps.
    1. Click settings / options / advanced options / applications
    2. Click on google maps
    3. Select delete
    4. Open the browser
    5. go to google - dot - com - slash - gmm
    6. Download and install the app again
    Good luck. And don't attempt to hook up to GPS via BT unless A: you have a BT-enabled GPS device and B: you know what you're doing (I failed on both - d'oh!)

    K

  7. #52
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    Re: IT Policy...How can I remove this?

    Hi everyone, I had 3 BB8700s and all had passwords ENABLED and I could not Disable them. Looked all over the internet and you guys had the answer. I removed the IT Policy and they are all cured from the disease. You guys are great and this site rocks. Thanx

  8. #53
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    Re: IT Policy...How can I remove this?

    I have the curve 8300 and I need step by step simple instruction not real phone savvy on how to remove the it policy purchase this phone through ebay

  9. #54
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    Re: IT Policy...How can I remove this?

    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
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    Re: IT Policy...How can I remove this?

    Here are the defaults, how does one disable firewall in the policy i don't see a place for that?


    ;************************************************* **************************
    ;
    ; Policy.inf - Management Configuration file for Desktop Software
    ;
    ;
    ; Notes: For comments a ( must be at the beginning of the line
    ; Use (\) for line continuation for strings
    ;
    ; Format: Key = Value
    ; Key {Policy } = value
    ; Key {Default} = value
    ;
    ; where: 'value' can be an int, boolean or string.
    ; {Policy} key is updated if different time stamp.
    ; {Default} key is updated only once.
    ;
    ; If no policy attribute {}, key will default to 'Default'
    ;
    ;************************************************* **************************

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Desktop Manager Configuration
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; If application is shown on task bar.
    HideWhenMinimized {default} = true

    ; Prompt the user when the Desktop Manager starts.
    MessagePrompt {default} = Welcome to the Desktop Manager.

    ; To enable or disable the USB-Serial converter
    EnableUSBconverter {default} = false

    ; Control whether the Application Loader is available to the user.
    ShowApplicationLoader {default} = true

    ; Control whether if offline IT Policy warning prompt should be displayed.
    ShowPolicyErrMsg {default} = true

    ; Control the length of time the device password is cached by Desktop Manager. (Minutes)
    DesktopPasswordTimeout {policy} = 10

    ; This setting controls whether or not Desktop add-ins are permitted.
    ; When set to false, no desktop add-in code will be executed.
    AllowDesktopAddIns {policy} = true

    ; Indicates whether or not the desktop software will allow the user to switch devices.
    AllowDeviceSwitch {policy} = true

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Synchronization
    ;; Synchronize for PIM,Email and Folder Management defaults.
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;


    ; This setting allows you to specify whether or not you would like PIM
    ; information to be synchronized when the user selects the Synchronize Now
    ; button from the Intellisync dialog.
    SynchronizeNowPIM = true

    ; This setting allows you to specify whether or not you would like Email
    ; information to be synchronized when the user selects the Synchronize Now
    ; button from the Intellisync dialog.
    SynchronizeNowEmail = true

    ; This setting allows you to specify whether or not you would like the date and
    ; time to be synchronized when the user selects the Synchronize Now button from
    ; the Intellisync dialog.
    SynchronizeNowDateTime = true

    ; This setting allows you to specify whether or not you would like PIM
    ; information to be to be automatically synchronized when the handheld
    ; is connected to the PC.
    AutoSynchronizePIM = false

    ; This setting allows you to specify whether or not you would like Email
    ; information to be to be automatically synchronized when the handheld
    ; is connected to the PC.
    AutoSynchronizeEmail = false

    ; This setting allows you to specify whether or not you would like Date and Time
    ; information to be to be automatically synchronized when the handheld
    ; is connected to the PC.
    AutoSynchronizeDateTime = false

    ; This setting allows you to specify whether or not you would like to synchronize
    ; folders instead of performing an import.
    SyncFoldersInsteadOfImport = true

    ; This setting allows you to specify how information conflicts between the handheld
    ; and the PC encountered during synchronization are handled. If set to true, desktop
    ; information is used. If set to false, handheld information is used.
    FolderConflictDesktopWins = true

    ; This setting allows the enabling or disabling of wireless email reconcilation.
    AllowWirelessEmailSynchronization = true

    ; This setting allows the wireless calendar synchronization functionality to be disabled.
    DisableWirelessCalendar = false

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Redirector Settings
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; Append signature on out going messages
    AutoSignature = -----------------\
    Sent from my BlackBerry Handheld.

    ; Forwards messages to the handheld
    ForwardMessagesToHandheld = true

    ; Allows user's to receive mail when handheld is connected to cradle
    ForwardMessagesInCradle = false

    ; Setup filter rules for email redirection
    FilterRuleFile = c:\myfilters.rfi
    ; When filter rules don't apply, forward or don't send messages
    ForwardWhenRulesDontApply = true

    ; When sending a message from handheld, don't save a copy in my 'Sent Items' folder
    DontSaveSentMessages = false

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Backup/Restore Configuration
    ;;
    ;; These value control the setting in "Backup and Restore Options" dialog
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; This value control the value of the "Automatically backup my handheld" setting
    ; in the options dialog, which is enables or disables prompted Automatic Backups.
    AutoBackupEnabled = true

    ; This value indicates how often an AutoBackup is performed in days.
    AutoBackupFrequency = 7

    ; This setting controls the exclusion of Email and synchronized data from the
    ; automatic backup. If set to true, the "Backup all handheld application data"
    ; radio button is selected.
    AutoBackupIncludeAll = true

    ; This setting allows control over whether email is excluded from automatic backups
    ; (when AutoBackupIncludeAll is false).
    AutoBackupExcludeEmail = false

    ; This setting allows control over whether synchronized application data is excluded
    ; from automatic backups (when AutoBackupIncludeAll is false). "Synchronized data" is
    ; that data which is configured for synchronization with Intellisync; this varies
    ; according to the user's preferences.
    AutoBackupExcludeSync = false

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; WebLink Configuration
    ;;
    ;; These values control the appearance and behaviour of the WebLink extension.
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; Setting this value to false prevents the WebLink icon from being displayed.
    ShowWebLink = true

    ; This setting specifies the URL that will be used when the WebLink
    ; icon is activated.
    WebLinkURL = www.your_network_here.com/go/downloads

    ; This setting controls the label that is displayed for the WebLink icon.
    WebLinkLabel = Downloads

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Device Security Settings
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; Determine if the password is required on device
    PasswordRequired {policy} = false

    ; Determine if the user can disable the password
    UserCanDisablePassword {policy} = true

    ; Minimum length of the password.
    ; Valid range is 1 to 12 characters, inclusive.
    ;
    ; This value indicates the minimum length of an acceptable device
    ; security password.
    MinPasswordLength {policy} = 2

    ; Password Pattern Checks
    ; Valid range is 0 or 1 at this time
    ; 0 -> no checks
    ; 1 -> ensure password has at least on letter and one digit
    PasswordPatternChecks {policy} = 0

    ; Suppress Password Echo
    ;
    ; Option to disable password echo after x numbers of fail attempts to unlock handheld.
    ; false -> Disable
    ; true -> Enable
    ;
    SuppressPasswordEcho {policy} = false

    ; Maximum device security timeout.
    ; Valid range is 1 to 60 minutes, inclusive.
    ;
    ; The handheld user is permitted to select any security timeout value
    ; less than this value.
    MaxSecurityTimeout {policy} = 60

    ; Password Timeout
    ; Valid range is 0 to 60 minutes, inclusive.
    ;
    ; Set the effective password timeout on handheld. This value must be
    ; less than that of the MaxSecurityTimeout.
    SetPasswordTimeout {policy} = 60

    ;
    ; If set, forces the device to the lock screen when it is holstered
    ForceLockWhenHolstered {policy} = false

    ; Determine if the user can change the timeout
    UserCanChangeTimeout {policy} = TRUE

    ; Password aging.
    ; Valid range is 0 to 365.
    ;
    ; Specifying a value of 0 indicates password aging is disabled. Other
    ; values specify the maximum age of the password before the handheld
    ; user is prompted to change it.
    MaxPasswordAgeInDays {policy} = 365

    ; Password History
    ; Valid range is 0 to 15
    ;
    ; Specify the number of passwords to retain for checking. Passwords in password history cannot be used when
    ; setting a new handheld password.
    ;
    MaximumPasswordHistory {policy} = 15


    ; Maximum Password Attempts
    ; Valid range is 3 to 10
    ;
    ; Set the maximum number of password attempts on handheld.
    ;
    SetMaximumPasswordAttempts {policy} = 10

    ; Indicate if Long Term Security Timeout is enabled/disabled
    ;
    ; If true, handheld long term timeout is enabled
    ; If false, handheld long term timeout is disabled.
    LongTermTimeoutEnable {policy} = false

    ; Attachment Viewing
    ;
    ; Controls the ability to view email attachments on the handheld.
    ; If set to true then users can view attachments on the handheld
    AllowAttachmentViewing {policy} = true

    ; Policies that control the behaviour of third party applications
    ; on Java-based handhelds.
    AllowThirdPartyUseSerialPort {policy} = true
    AllowExternalConnections {policy} = true
    AllowInternalConnections {policy} = true
    AllowSplitPipeConnections {policy} = true
    DisallowThirdPartyAppDownloads {policy} = false

    ; Policies that control the behaviour of the handheld Browser application
    ;
    ; DefaultBrowserConfigUID {policy} = "BlackBerry Browser"
    ; MDSBrowserTitle {policy} = "YourCompany Intranet"
    ; HomepageAddress {policy} = www.your_network_here.com
    ; HomepageAddressReadOnly {policy} = true
    ; EnableWAPConfig {policy} = true


    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ; Policies that apply to the TLS protocol.
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;


    ; TLS Disable Invalid Connection
    ; Disallow users to connect to a server with an invalid certificate (i.e revoked, expired, etc ).
    ; Value: 0=true,1=false,2=prompt on device
    TLSDisableInvalidConnection {policy} = 1

    ; TLS Disable Untrusted Connection
    ; Prevent TLS connections to untrusted servers.
    ; Values: 0=true,1=false,2=prompt on device
    TLSDisableUntrustedConnection {policy} = 2

    ; TLS Disable Weak Ciphers
    ; Disable use of weak ciphers during a TLS connection.
    ; Values: 0=true,1=false,2=prompt on device
    TLSDisableWeakCiphers {policy} = 2

    ; TLS Minimum Strong DH Key Length,
    ; Valid range 512 to 4096
    TLSMinimumStrongDHKeyLength {policy} = 1024

    ; TLS Minimum Strong ECC Key Length
    ; Valid range 160 to 571
    TLSMinimumStrongECCKeyLength {policy} = 163

    ; TLS Minimum Strong RSA Key Length
    ; Valid range 512 to 4096
    TLSMinimumStrongRSAKeyLength {policy} = 1024

    ; Disable the use of any cipher that is not FIPS compliant.
    TLSRestrictFIPSCiphers {policy} = false

    ; TLS Minimum Strong DSA Key Length
    ;
    ; Set the minimum DSA key size allowed for use during a TLS connection.
    ; Range: 512 - 1024 bits in 64 bit increments
    TLSMinimumStrongDSAKeyLength {policy} = 1024

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Messaging Settings.
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; Indicate if PIN to PIN messaging is permitted.
    ;
    ; If true, handheld users are permitted to use the PIN to PIN messaging
    ; feature. If false, this capability is hidden from the handheld user.
    AllowPINtoPIN {policy} = true

    ; Indicate if the specification of BCC recipients is permitted.
    ;
    ; If true, handheld users can specify BCC recipients when composing messages.
    ; If false, this capability is unavailable to handheld users.
    AllowBCCRecipients {policy} = true

    ; Indicate if SMS messaging is permitted.
    ;
    ; If true, handheld users are permitted to send SMS messages.
    ; If false, this capability is unavailable to handheld users.
    AllowSMS {policy} = true

    ; Indicate if the RIM phone application can be used on the handheld.
    ;
    ; If true, handheld users are permitted to use the handheld's phone.
    ; If false, users are not permitted to use the handheld's phone.
    AllowPhone {policy} = true

    ; Indicate if the RIM web browser can be used on the handheld.
    ;
    ; If true, handheld users are permitted to use the handheld's web browser.
    ; If false, users are not permitted to use the handheld's web browser.
    AllowBrowser {policy} = true

    ; Indicate if other email services are permitted on the handheld.
    ;
    ; If false, no other email service books (other than the Enterprise
    ; edition one) are permitted on the handheld. Any other existing email
    ; service books are removed when the policy is installed; while the
    ; policy is in effect, other email service books will be rejected by the
    ; device. This forces all outbound email to be routed through the
    ; organization's BlackBerry Enterprise Server.
    ;
    ; If true, no restrictions are applied to email service books.
    AllowOtherEmailServices {policy} = true

    ; Indicate if other browser transport services are permitted on the handheld.
    ;
    ; If false, no other browser transport service books (other than the
    ; Enterprise edition one) are permitted on the handheld. In this case,
    ; any other existing browser transport service books are removed when the
    ; policy is installed; while the policy is in effect, other browser transport
    ; service books will be rejected by the device. This forces all browser
    ; traffic to be routed through the organization's BlackBerry Enterprise Server.
    ;
    ; If true, no restrictions are applied to browser transport service books.
    AllowOtherBrowserServices {policy} = true

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;
    ;;
    ;; Owner Information
    ;;
    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;

    ; Owner Name - if value = '*' use the registry setting
    OwnerName {default} = Research In Motion Ltd.

    ; Owner Info - if value = '*' use the registry setting
    OwnerInfo {default} = Please return to RIM\
    Phone # (519) 888-7465\
    295 Phillip St\
    Waterloo Ont\
    N2L 3W8
    Last edited by BlackBerry8800; 02-07-2008 at 10:06 PM.

  11. #56
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    Re: IT Policy...How can I remove this?

    i bought an 8700 off ebay a couple of years ago, an it had an IT attached to it. After several hous on the phone w Cingular and the the RIM tech, i was informed that an IT policy could be removed only by the issuing party

  12. #57
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    Re: IT Policy...How can I remove this?

    Quote Originally Posted by gurucomputer View Post
    Removal of IT Policy Procedure
    This procedure worked on a group of Nextel 7520's I purchased and should work for many others...

    Step 1
    Ensure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again.

    If you don't have the CD that came with your Blackberry, the Software can be downloaded here. Use "https and www"

    blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22


    Step 2
    Download the file policy.bin Use "http"
    users.tpg.com.au/dan1e1w/files/policy.bin

    Save it in your Blackberry installation directory
    C:\Program Files\Research In Motion\BlackBerry

    Step 3
    Wipe your Blackberry, creating a backup if necessary. Select Options/Security/Wipe on the Device.

    Step 4
    Close the Desktop Manager if it is open.

    Step 5
    From the Windows Start Menu select Run..., and at the prompt type regedit. In the tree on the left hand side, navigate to:

    HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager

    Right-Click the Policy Manager Folder and select New/String Value. Name the value "Path". Now, Double-Click the Path Subkey and set Value Data to:
    C:\Program Files\Research In Motion\BlackBerry\policy.bin

    Step 6
    Open the Desktop Manager.

    Step 7
    Connect the Device.

    Verification
    Once complete, the Options/Security screen on your Blackberry should not contain references to an IT Policy, you should now be able to change all settings (including password prompts), and install Third Party Applications.
    I know this is an old post but I'm stuck. I have a BB 7520 (Nextel) and I can't remove the IT policy. I followed all the steps above and still can't get Telenav to get by the firewall. I am also noticing when I click Options > Firewall > Edit Default Settings, under Connections it defaults to "Custom" and I can't get it to save as "Allow".

    I did wipe the BB clean. I sync the BB for the new IT policy .bin file and also noticed a message appear "no new application have been set up", perhaps its not taken the new policy?

    When I go under Applications, Edit Telenav it does allow me to configure settings to ALLOW, yet the IT policy still blocks it. What troubles me the most is I have no problem using Google Gmail, Internet, Messenger, Google New etc. Only Telnav. Any ideas?

  13. #58
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    unable to find the reg-edit file to change IT settings

    I can't get the desktop manager to recognize the blackberry. i actually downgraded to 4.2 and was able to change the reg_key. I have tried the vendor.xml stuff and all that. don't know what to do have read tons of posts, none helpful

    i am trying to switch devices. from mine to a IT locked on.
    Last edited by freehat; 03-13-2008 at 01:56 AM. Reason: able to find solution to 1 thing

  14. #59
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    Question IT Policy Password

    Sorry for the dumb question but I need help!! I recently left a company where we had BES on our devices. The device is mine but I cant seem to kill the existing policy on the device. I have completed the step by step instructions (policy.bin) but when I connect to the DTmanager (USB), I am prompted for a password. I am assuming that this password is driven from my former employers BES admin. If not, is there a general password that I can use.
    thanks
    jh

  15. #60
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    Quote Originally Posted by infernox View Post
    I am sure it is...just curious though, do BES admins still have the tools to detect this?
    Definitely. They will be able to check if you have deleted the IT Policy and if you connect to the BES it will be re-installed. Continue to attempt to remove it and they will follow the Company Policy concerning Network security violations.

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