I have a user with a BB 8310 that has requested Web access. We ... Server Admins forum
IT Policy conflict
I have a user with a BB 8310 that has requested Web access. We have a policy that allows web so I've dropped him into it and resend the policy from the console. When I check the staus in the BB mgr MMC I see the right policy but when I check the HH configuration manager I see that his device reports that he still has the No Web policy. When I hit web from his HH I get a Proxy challenge from my ISA server which is what I would expect if he was denied web.
Question is how can I get the policy as seen in the HH config mgr to reflect the correct IT Policy. I see no way to force policy from HH config.
I have 15 other users with various HHs that are getting the correct policy.
BES 4.0 on Exch 2003
Re: IT Policy conflict
Have you tried deleting all of his service books and then resending them along with the IT Policy? If that doesn't work, you may have to clear him from the BES manager and re-add him.
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