Hi guys,

I have a customer who is running BES 4.1.6 on a server 2003 box connected to Exchange 5.5. All users running software 4.5 and above that can support HTML messages only receive the header for the message and nothing else. When they hit more to try and pull it down they get the error 'More Error: General Failure'. According to logs it looks like the BES gets the info ok and sends to the device- no errors. Downloading as plain text works ok.

Any ideas?