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I am struggling trying to get a past user back online with BES. I removed ... Server Admins forum

  1. #1
    nacmac's Avatar
    nacmac no está en línea Stack level 1
    Join Date
    Apr 2008

    How do I create the profile for new user?


    I am struggling trying to get a past user back online with BES. I removed her account along with the Blackberry info.

    How do I start over? When I go into properties on her user name, it does not show a Blackberry Tab. None of our users have the BB Tab. Maybe I'm not looking in the right place.

    How do I start from scratch? She's remote, has no contact with her desktop until next Thursday!!!

    Please, anyone have ideas? I have another post out there, similar, but thought of this different angle. Maybe this is the problem.

  2. #2
    chatster18's Avatar
    chatster18 no está en línea Stack level 5
    Join Date
    Nov 2006
    If you go into blackberry manager, click users, then add new. It brings up a global address list, type her name and add her to the BES. Click ok. Then find her username right-click on her username and find assign activation password. Click that, then type in a password. Call the user (not on her bb) and walk them through the activation process. Options > advanced options > enterprise activation. Have her type in her eamil and then the password, then hit activate.

    Hope that helps!

    ~via BB (

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