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Hello, I need some help please. I am trying to help my boss change the ... Server Admins forum

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    Zbats's Avatar
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    Help please - Message Tone

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    Hello,
    I need some help please. I am trying to help my boss change the tone for his email messages. He is on BES. I am not too familiar with BES, and in the profiles, I can not find where to change the tone for the email messages. Any help would be greatly appreciated.
    Thanks!

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    Zbats's Avatar
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    Thank you. Sorry about the double post. I thought I had checked the other thread. I didn't see any answers there and thought I might have posted in the wrong place. Maybe I didn't refresh my browser. Anyway, thanks again.

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    No problem... Post back if you need anything else.
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    Ok, I checked and there is not a Message, Desktop option in any of the profiles... His phone was set up through the IT department of the university we work for. I thought it should be the BES, but maybe not? He does get the university email, though.

  5. #5
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    He may just be setup through BIS and the OWA. If he is not actually on the BES, he will not be able to set a separate tone for those emails.


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    Ok, so any advice which setting I could change? None of the message settings are the tone that actually goes off. Or can we not change it at all? We don't necessarily want a different one for this email, just change the tone and volume in general. It's ok if all the emails have the same tone.
    Last edited by Zbats; 10-14-2008 at 03:15 PM.

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    Well in that case you just need to change the one that says "Messages". That is the email profile.
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    I changed all of the message options, for everything! His roadrunner email, level 1 messages, PIN messages... All of it, and no luck.

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    So what sound plays when he gets an email and what are all of the profile options he has under the active profile?
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    It's one of the stock tones, notifier eager. But it's too loud. We'd like to be able to at least lower the volume... But I am stumped. None of the settings have eager as the tone.

  11. #11
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    Inside of the profile icon's scroll down to advanced ane set each one from their you can also adjust the volume for each one I hope this work's.

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    Quote Originally Posted by doughboy4life View Post
    Inside of the profile icon's scroll down to advanced ane set each one from their you can also adjust the volume for each one I hope this work's.

    I changed every tone and volume that I could find... I used the same tone so I could tell if it changed... Nothing.

  13. #13
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    Did you save your setting's after you made change ?

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    Quote Originally Posted by doughboy4life View Post
    Did you save your setting's after you made change ?

    Yep.

  15. #15
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    Well if he is receiving email, the profile exists somewhere. Have you done a battery pull or resent the service books just for good measure?
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