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Hi all. I'm new to this whole bes admin thing. I have about 20 devices ... Server Admins forum

  1. #1
    djtj's Avatar
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    Global Address Book Lookup

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    Hi all. I'm new to this whole bes admin thing. I have about 20 devices on our bes so far and 17 or so of them work fine. The other 3 will not access the gal with the lookup function. It synched fine (wireless) with no errors. I tried to delete service books and resend, to no avail. I even wiped the handheld, deleted her from the bes and readded her, and still cannot access the gal.

    Please help!

  2. #2
    KalebsDad78's Avatar
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    When you attempt to do a lookup, does it find no data at all? Can they send and receive mail without issue? I assume their IT policy is set the same as all the others?
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  3. #3
    djtj's Avatar
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    Yes, IT policy is all the same. When you do a lookup, no matter who's name, it just says no matches. They can send and recieve mail with no issues as well.

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    Our soulution was to Keep a personnel list in publicfolders and add to each contact a category called personnel list.
    Then show each BB user how to sort by category in their contacts folder.
    Then they can delete the old entries via category and copy over the personell list to contacts once a month.
    Also you can tell the BB to lookup via group of personnel list or whatever categories they have.

    Not the best solution but it works very well offline for BB and windows mobile.
    This also teaches the user how to better manage their contacts via categories.

    Also we have outlook do lookups in the personell list (copy to favorites and enable address book) and not use GAL.
    HR can manage it easier from a public folder too.


    How users update:
    goto contacts
    View arrange by category
    Delete catagory personnel list

    Goto public folders/personnel list
    highlight first user
    press ctrl a
    Drag drop into contact folder

    is this easy enough?
    65+ users here can handle it.
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  5. #5
    singk's Avatar
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    Quote Originally Posted by djtj View Post
    Yes, IT policy is all the same. When you do a lookup, no matter who's name, it just says no matches. They can send and recieve mail with no issues as well.
    I have seen this several times. I normally just resend them a Service books. Have you try "Resend Service Books" to these three devices?

  6. #6
    djtj's Avatar
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    yes I have. I even deleted the desktop and alp off the device and resent them.

  7. #7
    singk's Avatar
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    Quote Originally Posted by djtj View Post
    yes I have. I even deleted the desktop and alp off the device and resent them.
    Another option you may want to try is to reactivate the device.

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