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Today i have one user that doesn't get the GAL Lookup feature anymore. I have ... Server Admins forum

  1. #1
    bikermike's Avatar
    bikermike no está en línea Stack level 1
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    Question GAL Lookups gone!

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    Today i have one user that doesn't get the GAL Lookup feature anymore. I have resent service books but still can't get it to work. The user stated he had to pull the battery about a week ago becuase the device locked up. The problem seems to have surfaced after the pull.
    Any suggestions as to what the issue may be and how to resolve?

    Thank you!

  2. #2
    charmed's Avatar
    charmed no está en línea Stack level 3
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    Here are some things you might want to try.

    Delete the Desktop [ALP] service book from the blackberry. Reboot the Blackberry device by removing and then re-inserting the battery. If this fails, retry sending the service books from the server. If this fails as well, wipe the handheld. Make sure content protection is enabled on the blackberry so the device can also perform a scrub. This will take a long time complete. After this is done, redo the enterprise activation on the Blackberry. This should resolve the issue for you.

    I have troubleshooted these issues before and for me this would normally reoslve the issue.


    Hope this works out


  3. #3
    bikermike's Avatar
    bikermike no está en línea Stack level 1
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    Thanks Charmed! Had to travel out of town and just getting back in the office today. I'll give your suggestions a go.

    Thanks Again :-)

  4. #4
    bikermike's Avatar
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    Had to wipe and reactivate. Working as designed now!

  5. #5
    charmed's Avatar
    charmed no está en línea Stack level 3
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    Quote Originally Posted by bikermike View Post
    Had to wipe and reactivate. Working as designed now!
    Glad to hear that is working for you


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