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Hello, When I try to perform a lookup from the GAL on a BB 7290, ... Server Admins forum

  1. #1
    M0NICA's Avatar
    M0NICA no está en línea Stack level 1
    Join Date
    Feb 2007

    GAL 'Lookup Failed' on a BB 7290



    When I try to perform a lookup from the GAL on a BB 7290, I get a failed look up error.

    I have research this and found the article below. However, this did not help because:
    I see that the BB has:
    -Blackberry 4.1 Core Applications
    -Blackberry 4.1 System Software
    [FONT=Tahoma]so this did not help. [/FONT]

    [FONT=Tahoma]I also remove the SIM and tested this with a different BB (a 7105) and still have the same problem. [/FONT]

    [FONT=Tahoma]I am not sure what else to do. I am able to send/receive e-mails and make phone calls but the GAL lookup keeps failing. could it be some setting on the BES?[/FONT]

    [FONT=Tahoma]Any ideas,[/FONT]

    [FONT=Tahoma]From article[/FONT]
    • BlackBerry® wireless device
    • BlackBerry Device Software 4.0
    • SDR71892

    A lookup performed on the BlackBerry wireless device displays[Lookup failed: <lookup entry>] rather than the expected [No matches: <lookup entry>]. The failed lookup repeats every two minutes or until purged after two hours.

    Install BlackBerry device software 4.1. Contact your service provider for more information.

    Delete the failed address lookup.
    In the Find screen, click the trackwheeel and clickDelete Lookup.

  2. #2
    wizkid1981's Avatar
    wizkid1981 no está en línea BES Guru
    Join Date
    Jan 2007

    Re: GAL 'Lookup Failed' on a BB 7290

    Are you on a BES?
    If so, what version?
    Are other users experiencing this issue?
    Can you browse the web from your BB?

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