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Summary of Causes 1. A wireless enterprise activation is complete. 2. The Enterprise Activation icon ... Server Admins forum

  1. #1
    hayden's Avatar
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    Fix: Enterprise Activation icon does not appear on the Home screen

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    Summary of Causes
    1. A wireless enterprise activation is complete.
    2. The Enterprise Activation icon is hidden.
    3. The device software does not support enterprise activation.

    Cause 1
    The Enterprise Activation icon only appears if a wireless enterprise activation is incomplete. Once the device is activated on a BlackBerry Enterprise Server, the icon disappears from the Home screen of the device.

    Resolution
    To force the icon to re-appear, wipe the device.

    Warning: The following procedure will delete either all data, or all data and applications on the device. Back up the data before wiping your device.

    1. From the device Home Screen, click Options > Security.
    2. In the Security screen, click the trackwheel and select Wipe Handheld from the menu.
    3. Click Continue.
    4. Type blackberry and click the trackwheel or press the ENTER key. The data on the device is erased, and the device will restart.
    5. Once the device has restarted, the Enterprise Activation icon will re-appear on the Home screen.

    Cause 2
    The Enterprise Activation icon is hidden.

    Resolution
    To reveal a hidden icon

    1. Select any visible icon on the Home screen.
    2. Press the Alt key and click the trackwheel.
    3. From the drop-down menu, select Show All.

    Cause 3
    Software releases prior to version 4.0 do not contain wireless enterprise activation functionality. This feature is only available for device software 4.0 and later.

    Resolution
    Verify your version of the device software.

    1. On the Home screen, click Options > About. The version is displayed under the device model.
    2. If the device software version is earlier than 4.0, upgrade the device software.

    Additional Information
    To complete the wireless enterprise activation process without the icon

    1. On the Home screen, click Options > Enterprise Activation.
    2. Enter your corporate email address and the password provided by the system administrator.
    3. Click the trackwheel to open the menu.
    4. Select Activate and click the trackwheel.
    5. Click OK.

  2. #2
    bendite's Avatar
    bendite no está en línea Stack level 2
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    Re: Fix: Enterprise Activation icon does not appear on the Home screen

    I discovered "cause 3" the other day

    an easy fix but the thought of old OS on the phone had not crossed my mind until then.

  3. #3
    d_fisher's Avatar
    d_fisher no está en línea Stack level 3
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    Re: Fix: Enterprise Activation icon does not appear on the Home screen

    Cause 4
    The device is not provisioned properly.

    Resolution
    Contact your service provider and verify that you have a BlackBerry data plan associated with the account.

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