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Hi, I am trying to install BES 4.1.4 on an MS 2003 Exchange server, O/S ... Server Admins forum

  1. #1
    SSmokinjoe's Avatar
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    Question Failure installing BES 4.1.4

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    Hi,
    I am trying to install BES 4.1.4 on an MS 2003 Exchange server, O/S Windows Server 2003 R2 Standard SP2, Dual 3.0ghz Xeon Duo Processors, 4gb RAM... When it begins to install the MSDE software it fails. I have looked at the log and error logfiles and have not found anything that would indicate what the problem is. The BES install seems pretty straight forward.. Not sure what else to do at this point so any advice would be greatly appreciated.

    Thanks,

    joe

  2. #2
    audit's Avatar
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    Re: Failure installing BES 4.1.4

    Log files would be good in this case. Are you installing with the BESAdmin account?
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  3. #3
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    Re: Failure installing BES 4.1.4

    Yes, I am using the BESAdmin account to perform the install... I am attaching the log for the MSDE install.

    C:\Program Files\Microsoft SQL Server\MSSQL$BES\Install\cnfgsvr.out

    ################################################## #############################

    Starting Service ...
    SQL_Latin1_General_CP1_CI_AS
    -m -Q -T4022 -T3659
    Connecting to Server ...
    driver={sql server};server=MAIL\BES;UID=sa;PWD=;database=maste r
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]SSL Security error
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]ConnectionOpen (SECDoClientHandshake()).
    driver={sql server};server=MAIL\BES;UID=sa;PWD=;database=maste r
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]SSL Security error
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]ConnectionOpen (SECDoClientHandshake()).
    driver={sql server};server=MAIL\BES;UID=sa;PWD=;database=maste r
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]SSL Security error
    [Microsoft][ODBC SQL Server Driver][DBMSLPCN]ConnectionOpen (SECDoClientHandshake()).
    SQL Server configuration failed.
    ################################################## #############################


  4. #4
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    Re: Failure installing BES 4.1.4

    Here is another log file attachment:

    C:\Program Files\Microsoft SQL Server\MSSQL$BES\LOG\ERRORLOG

    2007-11-12 10:23:35.44 server Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
    Dec 17 2002 14:22:05
    Copyright (c) 1988-2003 Microsoft Corporation
    Desktop Engine on Windows NT 5.2 (Build 3790: Service Pack 2)
    2007-11-12 10:23:35.44 server Copyright (C) 1988-2002 Microsoft Corporation.
    2007-11-12 10:23:35.44 server All rights reserved.
    2007-11-12 10:23:35.44 server Server Process ID is 4708.
    2007-11-12 10:23:35.44 server Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL$BES\LOG\ERRORLOG'.
    2007-11-12 10:23:35.44 server SQL Server is starting at priority class 'normal'(4 CPUs detected).
    2007-11-12 10:23:35.49 server SQL Server configured for thread mode processing.
    2007-11-12 10:23:35.49 server Using dynamic lock allocation. [500] Lock Blocks, [1000] Lock Owner Blocks.
    2007-11-12 10:23:35.55 spid3 Warning ******************
    2007-11-12 10:23:35.55 spid3 SQL Server started in single user mode. Updates allowed to system catalogs.
    2007-11-12 10:23:35.55 spid3 Starting up database 'master'.
    2007-11-12 10:23:35.57 server Using 'SSNETLIB.DLL' version '8.0.766'.
    2007-11-12 10:23:35.57 spid5 Starting up database 'model'.
    2007-11-12 10:23:35.57 spid3 Server name is 'MAIL\BES'.
    2007-11-12 10:23:35.57 spid3 Skipping startup of clean database id 5
    2007-11-12 10:23:35.57 spid3 Skipping startup of clean database id 6
    2007-11-12 10:23:35.57 spid3 Starting up database 'msdb'.
    2007-11-12 10:23:35.57 spid5 Clearing tempdb database.
    2007-11-12 10:23:35.60 spid5 Starting up database 'tempdb'.
    2007-11-12 10:23:35.60 spid3 Recovery complete.
    2007-11-12 10:23:35.60 spid3 SQL global counter collection task is created.
    2007-11-12 10:23:35.60 spid3 Warning: override, autoexec procedures skipped.
    2007-11-12 10:23:35.66 server SQL server listening on Shared Memory.
    2007-11-12 10:23:35.66 server SQL Server is ready for client connections
    2007-11-12 10:25:21.71 spid3 SQL Server is terminating due to 'stop' request from Service Control Manager.

  5. #5
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    Re: Failure installing BES 4.1.4

    Setup Logfile from RIM install directory:

    [30000] (11/12 12:31:18.197):{0x17F8} Current Date: 2007/11/12
    [30000] (11/12 12:31:18.197):{0x17F8} [DIAG] EVENT=Thread_report, THREADID=0x17F8, THREADNAME="DebugLogger"
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Current Process: C:\BES Software\Research in Motion\BlackBerry Enterprise Server 4.1.4\Setup.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Current Process logged on as: 0F-DOM1\besadmin, Start Time: Nov 12 2007 12:31:18, Uptime (seconds): 0
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Current Process id: 4964
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Computer Host Name: MAIL, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Processor Identifier: x86 Family 6 Model 15 Stepping 11
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Processor Vendor Identifier: GenuineIntel
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Processor Name String: Intel(R) Xeon(R) CPU 5160 @ 3.00GHz
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Number of Processors: 4
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] 30 percent of memory in use.
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Total size of physical memory: 4193264 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Size of physical memory available: 2918380 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Size of the committed memory limit: 6117044 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Size of available memory to commit: 4973372 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2050400 KB
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Total HD bytes: 31708450816, Total free bytes = 23914741760
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] System up time: 2 days 11 hrs 32 mins 51 secs
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Unable to provide HostName
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Microsoft XML Parser 4.0: C:\WINDOWS\system32\msxml4.dll, Version: 4.20.9848.0
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] MDAC version: 2.82.3959.0
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: System
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: smss.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: csrss.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: winlogon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: services.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: lsass.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: spoolsv.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: msdtc.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: snmp.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: exmgmt.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: mad.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: mssearch.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: beremote.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: store.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: emsmta.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: wmiprvse.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: wmiprvse.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: alg.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: certsrv.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: cisvc.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: cidaemon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: cidaemon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: cidaemon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: inetinfo.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: svchost.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: w3wp.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: csrss.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: winlogon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: logon.scr
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: rdpclip.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: explorer.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: BacsTray.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: ctfmon.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: iexplore.exe
    [30000] (11/12 12:31:18.197):{0x17F8} [ENV] Running Process: Setup.exe
    [30000] (11/12 12:31:18.197):{0x140} [DIAG] EVENT=Register_thread, THREADID=0x140, THREADNAME="TimerThread"
    [40000] (11/12 12:31:18.197):{0x140} [DEBUG] EVENTMSG="TimerThread thread started"
    [30000] (11/12 12:31:18.306):{0x1770} [PIPTOOL]: Default language is en
    [30000] (11/12 12:31:18.306):{0x1770} [PIPTOOL]: Set language to 18811696
    [30000] (11/12 12:31:18.306):{0x1770} [PIPTOOL]: Error initializing language value from the registry.
    [30000] (11/12 12:31:18.369):{0x1770} [PIPTOOL]: Entering LicenseDlg.
    [30000] (11/12 12:31:43.822):{0x1770} [PIPTOOL]: In WhichInstall.
    [30000] (11/12 12:31:43.822):{0x1770} [PIPTOOL]: Leaving LicenseDlg.
    [30000] (11/12 12:31:43.822):{0x1770} [PIPTOOL]: User Name: (BESAdmin), Organization: (South Florida Educational FCU), Country/Region: (United States)
    [30000] (11/12 12:31:47.103):{0x1770} [PIPTOOL]: Leaving WhichInstallDlg.
    [30000] (11/12 12:31:47.103):{0x1770} [PIPTOOL]: Setup Type: (2), IM Proxy: (0)
    [30000] (11/12 12:31:47.103):{0x1770} [PIPTOOL]: Entering Generic License dialog.
    [30000] (11/12 12:31:49.416):{0x1770} [PIPTOOL]: Entering Generic License dialog.
    [30000] (11/12 12:31:49.431):{0x1770} [PIPTOOL]: Leaving Generic License Dlg.
    [30000] (11/12 12:31:50.916):{0x1770} [PIPTOOL]: Entering PreInstallDlg.
    [30000] (11/12 12:31:50.916):{0x1770} [PIPTOOL]: Leaving Generic License Dlg.
    [30000] (11/12 12:34:57.463):{0x1770} [PIPTOOL]: Leaving PreInstallDlg.
    [30000] (11/12 12:34:57.478):{0x1770} [PIPTOOL]: Entering InstallationInfoDlg.
    [30000] (11/12 12:35:17.900):{0x1770} [PIPTOOL]: Entering MSDEDlg.
    [30000] (11/12 12:35:17.900):{0x1770} [PIPTOOL]: Leaving InstallationInfoDlg.
    [30000] (11/12 12:35:17.900):{0x1770} [PIPTOOL]: Account: (0F-DOM1\besadmin), Install Folder: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\), Log Folder: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\), BES Name: (MAIL)
    [30000] (11/12 12:35:33.228):{0x1770} [PIPTOOL]: Entering SummaryDlg.
    [30000] (11/12 12:35:33.228):{0x1770} [PIPTOOL]: Leaving MSDEDlg.
    [30000] (11/12 12:35:48.619):{0x1770} [PIPTOOL]: Entering InstallDlg.
    [30000] (11/12 12:35:48.619):{0x1770} [PIPTOOL]: Leaving SummaryDlg.
    [30000] (11/12 12:35:48.650):{0x1770} [PIPTOOL]: Commandline: ( PSZ_SETUPTYPE="BESAG" PSZ_BES_NAME="MAIL" PSZ_IMPROXY="" PSZ_DATABASE_TYPE="SQLServer" USERNAME="BESAdmin" COMPANYNAME="South Florida Educational FCU" PSZ_USERCOUNTRY="US" PSZ_INSTALLSLA="license_NA.rtf" PSZ_ROUTER_NETWORKACCESSNODE="srp.us.blackberry.ne t" PSZ_LOGROOT="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\" TARGETDIR="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\" PSZ_USERACCOUNT="besadmin" PSZ_USERPWD="******" PF_ADDLOGONSERVICE="1")

  6. #6
    audit's Avatar
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    Re: Failure installing BES 4.1.4

    Can you install it to a SQL server using the SQL database and not MSDE? I'm not too familure with MSDE with BES because I like having the database off the main server for failsafe reasons.
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  7. #7
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    Re: Failure installing BES 4.1.4

    OK... I installed it using a remote SQL server. I just realized though that the instructions that I have are for installing with MSDE. Hopefully when the server restarts it will guide me as to how to connect to the remote server..... Can you offer some insight as to what I might expect?

    Thank You,
    joe

  8. #8
    audit's Avatar
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    Re: Failure installing BES 4.1.4

    Use the Blackberry Server Configuration Tool and that will help you.
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  9. #9
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    Re: Failure installing BES 4.1.4

    Well,
    I got as far as connecting to a remote databse and whe I start to configure the MDSS db I get the following error message:

    "Your attempt to connect to the MDS Services database as user 'MDSSAdmin' is unsuccessful. Confirm that your database server supports mixed mode authentication. Confirm that you are using the correct password for this account. See the setup log for more details."

    I have searched Blackberry.com and I have googled these terms to to avail.

    Logfile entry below:
    [30000] (11/12 15:08:23.296):{0x64C} [PIPTOOL]: DB Upgrade after reboot and the script directory is: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases)
    [30000] (11/12 15:08:23.296):{0x64C} [PIPTOOL]: Upgrading AGDB.
    [40000] (11/12 15:08:23.562):{0x64C} ConnectionPool: Created pool of 20 connections
    [30000] (11/12 15:08:23.562):{0x64C} [ENV] [DB] Connection String = Server=Server\Database;Database=mdss;Trusted_Conne ction=Yes
    [30000] (11/12 15:08:23.562):{0x64C} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.1399; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
    [25000] (11/12 15:08:23.562):{0x64C}
    [30000] (11/12 15:08:23.578):{0x64C} SQL Informational Message from CBESDBInstaller::Connect: Changed database context to 'master'.
    [30000] (11/12 15:08:23.578):{0x64C} SQL Informational Message from CBESDBInstaller::Connect: Changed language setting to us_english.
    [30000] (11/12 15:08:23.578):{0x64C} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
    [30000] (11/12 15:08:23.578):{0x64C} IsDbCurrent - Version from Database: 4.1
    [30000] (11/12 15:08:23.578):{0x64C} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
    [30000] (11/12 15:08:23.578):{0x64C} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
    [30000] (11/12 15:08:23.578):{0x64C} Schema is up to date
    [30000] (11/12 15:08:23.578):{0x64C} [CDBWrapper::upgradeAGDB]: IsDbCurrent returned 0, IsDbCurrent flag = 1.
    [20000] (11/12 15:08:23.593):{0x64C} COM Error 0x80040E4D in ConnectionItem::ConnectToDB() - Login failed for user 'MDSSAdmin'. - IDispatch error #3149 (connection string - Provider=SQLOLEDB;Server=Server\Database;Database= mdss;uid=MDSSAdmin;pwd=)
    [10000] (11/12 15:08:23.593):{0x64C} [CDBWrapper::ConnectDB]: Login failed for user 'MDSSAdmin'.0x80040E4D NativeError=18456.
    [10000] (11/12 15:08:23.593):{0x64C} [PIPTOOL]: Failed to connect to 'mdss' with user 'MDSSAdmin' after it has been created successfully.

  10. #10
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    Re: Failure installing BES 4.1.4

    Does that user has access to create and edit your databases?

  11. #11
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    Re: Failure installing BES 4.1.4

    The user is not a windows netword login... Supposedly the user gets created when the database gets created.

  12. #12
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    Re: Failure installing BES 4.1.4

    Your BES should be a stand-alone server and not installed on the same machine running Exchange. The BesAdmin process account should have local admin privs on that machine as well as privs to create mailboxes/send/receive as... should also be a domadm account. You don't need full blown SQL but do need to run at minimum MSDE (Should be included with the BES install). Once the BESAdmin acct is created and provided proper privs, you should be able to step through the BES setup wizard without issue.

  13. #13
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    Re: Failure installing BES 4.1.4

    I don't think it will create the users in SQL you have to create them

  14. #14
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    Re: Failure installing BES 4.1.4

    Wooo Hooo!!! Got it working.... There are so many explanations out on the net about this issue... What it actually boils down to is that the users that have BB's can't be a member of a AD protected group; Plain and simple..... Once I made the needed changes all was good.... Thank's for your input....

    Joe

  15. #15
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    Lightbulb Re: Failure installing BES 4.1.4

    I am getting the same error message. Could you elaborate on the solution you found?
    Thanks

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