Results 1 to 2 of 2

I am having trouble adding a user to BES. This user was on BES at ... Server Admins forum

  1. #1
    captkave's Avatar
    captkave no está en línea Stack level 1
    Join Date
    Jun 2006
    PIN/ID
    240b8fbf
    Posts
    1

    Failed to add user to the BB server (BES 4.0)

    Advertisement



    I am having trouble adding a user to BES. This user was on BES at least once before I came on board to this company. He needs to get a loaner BB and needs it by end of week.

    Error1: Duplicate PIN found on server for user (BES server name). Add to server anyhow? I clicked OK

    Error2: Failed to add user to the BB server. Please ensure that the exchange server that hosts the BB server administartion mailbox and the user's mailbox is running that you have sufficient permissios to write to these amil boxes, and no network problems exists that may prevent the BB manager from connecting them.

    We are currently using wireless sync to set up users. Win2K Exchage environment.

  2. #2
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Re: Failed to add user to the BB server (BES 4.0)

    The duplicate PIN detection feature prevents a personal identification number (PIN) from being assigned to more than one BlackBerry device and associated user accounts on the BlackBerry Enterprise Server.


    When a BlackBerry device is first connected to the personal computer, the BlackBerry Enterprise Server checks the device PIN against a database of existing PINs. If the PIN is a duplicate, the original user account associated with the PIN is deactivated, and the newly connected device is activated with the PIN.


    If a duplicate PIN is found when adding a user to the BlackBerry Enterprise Server, an error appears. The error states that the specified PIN already exists on the BlackBerry Enterprise Server. To cancel the add user task, click OK on the dialog box.



    When you add a user account to the BlackBerry Enterprise Server, you receive the following error:
    Failed to add user to the BlackBerry Enterprise Server. Please ensure that the Exchange Server that hosts the BlackBerry Enterprise Server Administration mailbox and the user's mailbox is running, that you have sufficient permissions to write to these mailboxes, and that no network problems exist that may prevent BlackBerry Server Management from connecting to them.


    Cause 1

    The Microsoft SQL Server’s transaction log for the BlackBerry Enterprise Server is full.

    Resolution

    Shrink the Microsoft SQL Server transaction log:

    Procedure

    Under certain conditions, you may want to shrink or enlarge the BlackBerry® Configuration Database transaction log. For example, if you receive an error stating that the database transaction log is full, you could shrink the database transaction log to free up disk space allocated to the log.

    Shrinking the configuration database transaction log

    To shrink the database transaction log size when running MSDE 2000
    1. Open a command prompt.
    2. Type osql -E and press ENTER.Enter the following commands in the specified order:
      1> backup log <database_name> with truncate_only
      where <database_name> is the name of the configuration database (for example BESMgmt).
      2> go
      1> dbcc shrinkdatabase (<database_name>, 1)
      2> go
      1> backup database <database_name> to disk = “c:\mssq17\backup\<database_name>_<date>.bak”
      where <date> is the current date.
      2> go
      1> quit
    To shrink the database transaction log size when running SQL Server 2000
    Step 1
    1. Open the SQL Enterprise Manager.
    2. Go to Microsoft SQL Servers\SQL Server Group\<server_name>\Databaseswhere <server_name> is the name of the SQL Server instance hosting the configuration database.
    3. Right-click the configuration database name (for example, BESMgmt) and click All Tasks > Shrink Database.
    4. Click OK, then click OK again when the process finishes.
    Step 2
    1. In the SQL Enterprise Manager, click Tools > SQL Query Analyzer.
    2. In the SQL Query Analyzer, type the following:‘backup log <database_name> with truncate_only’
      where <database_name> is the name of the configuration database (for example BESMgmt).
    3. Press F5 to process the query.
    4. When the query is complete, close the SQL Query Analyzer.
    Step 3
    1. Right-click the configuration database name in the SQL Enterprise Manager, then click All Tasks > Backup Database.
    2. Enter a location for the backup files and click OK.
    3. Click OK when the process finishes.
    Enlarging the configuration database transaction log

    To expand the database transaction log when running MSDE 2000 or SQL Server 2000
    1. Open a command prompt.
    2. Type osql -E and press ENTER.
    3. Enter the following commands in the specified order:1> exec sp_helpdb <database_name>
      where <database_name> is the name of the configuration database (for example BESMgmt).
      2> go
      1> ALTER DATABASE <database_name> MODIFY FILE (NAME = <database_name>, MAXSIZE=UNLIMITED)
      2> go
      1> quit


    Cause 2

    The permissions for the BlackBerry Enterprise Server service account are incorrect.

    Resolution

    Ensure the correct permissions are set for the service accoun:
    When you try to add a user with a valid mailbox to the BlackBerry Enterprise Server, you receive the following message in the BlackBerry Enterprise Server Management console or in BlackBerry® Manager:
    Failed to add user <user_name> to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted.


    Cause

    The BlackBerry Enterprise Server cannot access the user’s mailbox because it does not have the correct permissions or the appropriate Messaging Application Programming Interface (MAPI) subsystem.

    Resolution

    For Microsoft Exchange 5.5
    1. Make sure that Exchange Administrator has been installed and that all required service packs have been applied to match the version of the most recent Exchange Server.
    2. Make sure that Microsoft Outlook® is not installed on the same computer as the BlackBerry Enterprise Server.
    3. Enable the correct permissions for the BlackBerry Enterprise Server service account at both the Site and Configuration levels in the Exchange Administrator.
    For Microsoft Exchange 2000 or Exchange 2003
    1. Make sure that Exchange System Manager 2000 or 2003 has been installed and that all required service packs have been applied to match the version of the most recent Exchange Server.
    2. Make sure that Microsoft Outlook is not installed on the same computer as the BlackBerry Enterprise Server.
    3. Make sure that the user’s mailbox has not exceeded the storage limit.
    4. In Exchange System Manager, at the Administrative Group level, enable the Exchange View Only Administrator permission for the BlackBerry Enterprise Server service account. At the Server and Mailbox Store levels, enable the following permissions for the service account:
      • Send As
      • Receive As
      • Administer Information Store.
    Note: If you complete these steps and the problem persists, contact your service provider and obtain instructions for running the DBClean tool.



    Cause 3

    The BlackBerry Enterprise Server administration mailbox is full.

    Resolution

    Delete the contents of the administration mailbox.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •