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Every 5 minutes I am getting Events 10007, 20041, and 20280 firing, in that order. ... Server Admins forum

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    JoelC's Avatar
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    Event ID: 10007 CS Synchronizer

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    Every 5 minutes I am getting Events 10007, 20041, and 20280 firing, in that order. The first one is:
    Event ID: 10007
    Blackberry Messaging Agent
    Call CS Synchronizer::Initialize OpenProperty failed

    The other 2 events are probably just domino effect of the first event; they have to do with the first one

    Event ID: 20041
    Call CS Agent. Start could not initialize sychronizer for JoeB

    Not sure what is going on or how to remedy it. Everything on the mobile device seems to be working just fine..??...

    Thanks,
    Joel

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    Re: Event ID: 10007 CS Synchronizer

    to give more info on above issue...
    I'm using BES 4.1.2.25 small business on Windows 2003 server (new install). My Blackberry is an 8700c. To reiterate, everything on the remote seems to be "synchronizing" just fine (calendar, email, etc.), I am not seeing any problems with sychronizing other than the Event viewer errors that keep firing every 5 minutes. Right now, obviously, I just ignoring it, but I would like to know what the problem is and how to remedy it.
    Any help would be appreciated!
    Joel

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    Re: Event ID: 10007 CS Synchronizer

    JoelC, Welcome to PinStack.

    Cant really help with the BES problems but wanted to welcome you to PinStack. Hopefully, someone that can will check in shortly.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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    Re: Event ID: 10007 CS Synchronizer

    Is there no one who has seen this problem before??? This is my first post, and i can't believe that I have stumped the entire BES admin community...?
    Joel

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    Re: Event ID: 10007 CS Synchronizer

    It sounds like your BES server has issues retrieving data from exchange due to permissions. Please follow my guide below to ensure you configured your BES server correctly.


    Gary's BES install guide for SBS 2003 or Domain Controller

    1. Ensure the port 3101 TCP is open on the firewall (Outbound ONLY).

    2. Create a new user called BESadmin and ensure you create a mailbox. Ensure this user is ONLY a member of "Domain users"

    3. Make BESadmin a local Administrator of the server. This is done in AD via the "Built-in" Administrators group

    4. Go to Admin Tools on open "Domain Controller Security Policy" and expand the "Local Policies" and "User Right Assignment". You need to add BESadmin to "Log on Locally" and "log on as Service".

    5. Open Exchange System Manager and right mouse click on "DOMIANNAME (Exchange)" and select Delegate Control. Follow the steps and add BESadmin as an Exchange View Only Administrator.

    6. In Exchange manager expand the servers folder and right mouse click on your server and select properties. On the properties windows select BESadmin and add the permissions "Administer Mailbox Store, Receive As, Send As"

    7. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As". (This will overcome some MS patches that prevent BES sending emails)

    8. Log on as BESadmin and install the BES software, normally you just install "BlackBerry Enterprise Server" as most sites don't use the MDS services (MDS is a much heavier install). Follow the prompts of the install and the server will be required to restart half way through the install. Restart the server and log back on as BESadmin and the install will continue. (Make sure the Connect Test works and the SRP ID etc is validated during the install)

    9. After the install is finished open BlackBerry Manager, an error will appear about MAPI client which you can just hit OK. The MAPI setting windows will appear so just add the server name back in and select "Check Name", if it resolves just hit OK and the manager will start.

    10. Within Blackberry Manager click on Blackberry Domain in the left column and then the users SERVERS tab in the center section, select your server within this tab and view the properties below. Ensure that "SRP Status:" is Connected (This can take a few minutes the first time so refresh the screen a few times). Once your status is connected you can start adding users.

    11. Within Blackberry Manager click on you server name in the left column and then the users TAB in the centre section, just add a user and the click on that user. You will see all the users’ properties and a drop down menu called "Service Access” and select “Set Activation Password” and set a password of “a” for example.

    12. Turn on you BlackBerry device and ensure Wireless is enabled. Go into “Options/Settings” and “Time & Date” and set the correct zone and time etc. Then from the home screen go to enterprise activation and enter the users email address and enter the password that was set in step. Press the track wheel and select Activate. Within a minute you should get data returned which indicates the process is functioning correct.


    Extra

    a. Also ensure you review the IT Policy in BlackBerry Manager. This can be found in BlackBerry Domain > Global TAB > Edit properties. It is recommended that in the IT Policy you go into “Device Only Items” and set “Enable WAP config” to FALSE, this will force user to use the free browser (It uses the internet connection of your BES server). It is also highly recommended that you configure a password policy prior to rolling out any handhelds.

    b. If you are unable to activate devices wirelessly you can test your connectivity to Blackberry buy running the following app from the command prompt:

    C:\Program Files\Research In Motion BlackBerry Enterprise Server\Utility\BBSrpTest.exe

    This will send a signal to BB and wait for a response, it this fails check your firewall settings (open and/or direct port 3101 TCP to you BES server)

    c. If you have Domain Admins using BlackBerry devices you may have to run the following script if you are unable to send email for those users devices:

    dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"
    It sounds like the BES wasn't configured with the correct permissions. Please follow me guide below to ensure you installed the server correctly:
    Blackberry Support Forums - Asia Pacific
    www.blackberryforums.com.au

  6. #6
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    Re: Event ID: 10007 CS Synchronizer

    If you can provide me with more detailed errors from the BES agents logs I should be able to decipher what your issue is.

    c:/program files/rim/bes/logs - magt logs

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    Re: Event ID: 10007 CS Synchronizer

    I went through every item listed above, and all were OK with the exception of #5, which I corrected. I am still getting the error unfortunately. I've attached the MAGT log from BES... Hope this helps.

    thanks,
    Joel

    [40267] (02/02 08:47:34.453):{0x1134} {Craigh@nexuscorp.com} Starting calendar rescan
    [40136] (02/02 08:47:34.453):{0x1134} CalICSAgent::GetDirectoryName synch directory retrieved from registry: D:\BlackBerry Enterprise Server\Agents\ICSSync\ for Craigh
    [10007] (02/02 08:47:34.453):{0x1134} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
    [20041] (02/02 08:47:34.453):{0x1134} CalICSAgent::Start Could not Initialize Synchronizer for Craigh: (0x80004002)
    [30020] (02/02 08:47:34.453):{0x1134} {Craigh@nexuscorp.com} MAPIMailbox:oICS ICS Start failed
    [20280] (02/02 08:47:34.453):{0x1134} {Craigh@nexuscorp.com} DoICS() failed: ERR_FAIL
    [40701] (02/02 08:47:34.453):{0x1134} {Craigh@nexuscorp.com} Calendar rescan completed
    [40000] (02/02 08:47:39.078):{0x10B8} [BIPP] Received datagram, Tag=967
    [40000] (02/02 08:47:39.078):{0x1128} {joelc@nexuscorp.com} Processed MULTI_STATS from Dispatcher, Tag=967
    [40442] (02/02 08:48:34.845):{0x111C} User settings: email=Craigh@nexuscorp.com, routing=S55025145, service=SPIDEY, device=23E3853B, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=Craigh, server=NEXPDC
    Last edited by JoelC; 02-02-2007 at 02:39 PM.

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    Re: Event ID: 10007 CS Synchronizer

    Hopefully the above log file should point to the problem. I have check all permissions according to the BES setup guide, as well as the helpful checklist provided above (thank you).

    Any other suggestions???
    Joel

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    Re: Event ID: 10007 CS Synchronizer

    could this be the problem???
    I have to versions of CDO.dll installed on the BES server. Outlook (MS-Office) is installed on the server, as well as Exchange System Manager.

    BES server:
    CDO.dll ver. 5.5.2654.6 Program Files\Common files\System\Mapi\1033
    CDO.dll ver. 6.5.7638.2 Program Files\Exchsrvr\bin

    Exchange server:
    CDO.dll ver. 6.5.7638.2 Program Files\Exchsrvr\bin

    Should I uninstall OUTLOOK, or does anyone have other advice for me?

    thanks,
    Joel

  10. #10
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    Re: Event ID: 10007 CS Synchronizer

    Sorry Joel was traveling with work for the week.

    Outlook should never be installed on the same box as your BES. Reason being is because it uses the same MAPI subsystem that the BES uses to communicate with Exchange. This in turn causes several issues such as mail latency, reconciliation issues, delays, calendaring issues, etc.

    I would suggest uninstalling outlook, reboot, reapply exchange system manager and then reapply exchange 2003 SP2. Let me know if this works. Be sure all updates are done using the besadmin account.

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